A reputable International Freight Forwarder with offices globally seeking a seasoned Key Account Manager (KAM) to join office at Alexandria.

Must have local experience to qualify!

ABOUT THE ROLE:

- End to end freight co-ordination
- Intelligent strong client interface and management a priority
- Ensure good quality control and strong client communications
- Managing all aspects of forwarding, import clearing
- Extension Business Revenue Generation
- Route Development
- Customer Advice and Support
- Generate Proposals where required
- Target Driven Extension Business
- Present Company Profile
- Control all aspects of liaison and interface with the Customers
- Handle all customer queries
- Debtors Queries
- Customer Advice and support
- Team participation and assistance
- Service Level agreements
- Rate negotiations
- Costing and Invoice Quality Check
- Robust interface between Customers and Operations

ABOUT YOU:

- Experience: Minimum of 5 years in customer service/account management in freight forwarding.
- Knowledge: Exposure in all aspects of freight forwarding - imports/ exports, clearing, deliveries and warehousing
- Communication Skills:



Excellent verbal and written communication and customer service skills.
- Problem-Solving: Ability to think on your feet and find creative solutions.
- Attention to Detail: Accuracy in handling documentation and tracking information.
- Team Player: Collaborate effectively with colleagues across departments.
- Tech-Savvy: Experience with CargoWise software and proficient in MS Excel, Outlook, PowerPoint
- Drive: Thrives on challenge, high energy levels, determined

WHAT'S IN IT FOR YOU:

- Work for a reputable freight forwarder with offices globally
- 1 days WFH
- Modern office space
- Friendly and supportive team and management
- Professional Development Opportunities
- Regular company lunches

To qualify for this role you must have current local experience in Operations and Customer Service within International Freight Forwarding and have full working rights in Australia! If this sounds like the role you would enjoy apply today! Or to discuss contact Maria on (02) 8318 36 74 8318 36 74)

#SCR-maria-epshtein

📌 Operations / Key Account Manager - International Freight Forwarding (Alexandria)
🏢 Stone Freight Solutions
📍 Alexandria