- Must Have Skills:
- Robust experience in Oracle HCM Cloud Application Support and Maintenance.
- Good understanding of Incident, Problem, Change, and Service Request Management processes.
- Experience working in AMS/Managed Services environments with SLA-driven support.
- Strong troubleshooting, analytical, and stakeholder management skills.
- Experience in testing, release management, and quarterly patch validation.

Requirements
- Detailed Provide L2/L3 functional support for Oracle HCM Cloud applications.

- Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines.
- Perform impact assessment, configuration changes, testing, and deployment of approved enhancements.
- Support Oracle quarterly release analysis,



regression testing, and production deployment activities.

- Conduct root cause analysis for recurring issues and recommend permanent solutions.
- Collaborate with business users, HR stakeholders, and technical teams to ensure seamless service delivery.
- Prepare operational reports, service metrics, and governance updates.

- Identify opportunities for automation, process improvements, and service optimization.

Participate in knowledge management activities and maintain support documentation.

📌 Oracle HCM Cloud Application (Melbourne)
🏢 XPT Software
📍 Melbourne