We are seeking an Application Support Engineer with varying levels of experience to support a diverse portfolio of enterprise applications and platforms. Depending on your experience, you will contribute to day‐to‐day operational support, application administration, complex troubleshooting, technical leadership and continual service improvement.
- Manage or assist with incidents, service requests and technical problem resolution.
- Perform application administration, monitoring and operational support activities.
- Support testing, maintenance, patching, releases, deployments and application validation.
- Maintain operational documentation, knowledge articles and support artefacts.
- Contribute to service improvement, lifecycle planning, security, compliance and risk management activities.
- Support application onboarding, transition and knowledge management activities.
- Collaborate with technical teams and stakeholders to deliver reliable customer and service outcomes.
- At senior levels, lead complex investigations, provide technical guidance and mentor developing engineers.
- At associate levels, participate in structured training and capability development while providing hands‐on operational support. Who: Application Support Engineer – support diverse enterprise applications and platforms. Key Qualifications and Experience
- Experience ranging from Service Desk, Contact Centre or entry‐level ICT support through to advanced enterprise application and platform support.
- Robust customer service, communication,



teamwork and stakeholder engagement skills.
- Analytical thinking and technical troubleshooting capability appropriate to your level of experience.
- Experience with application, web, database or infrastructure technologies is desirable.
- Knowledge of ITIL or experience working within structured service management environments is desirable.
- A commitment to learning, knowledge sharing and continual improvement.
- Experience in Government, critical infrastructure, regulated or complex operational environments is highly regarded.

Location:
Canberra, Government customer. Contract: Permanent, full‐time. Security Clearance: Citizenship and an AGSVA Security Clearance (NV2) required. Working

Conditions:
8‐hour day, 5‐day week; occasional travel as required. Kinetic IT Values and Culture
- Growth‐focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Hybrid options, flexible hours, mobility and part‐time roles (customer needs permitting).
- Social events, cultural celebrations, end‐of‐year functions and more.
- Health and wellness resources, tailored leave and support options and EAP access.
- Employee discounts platform, discounted gym membership and more. Other Perks
- Health and Wellness programmes.
- Paid Leave and Retirement.
- Income Protection. Apply now – we welcome applications from people of all backgrounds, including people with disabilities, veterans and Indigenous Australians.

📌 Support Engineer I (Canberra)
🏢 Precisely
📍 Canberra