About Infoxchange

Infoxchange is a leading not-for-profit social enterprise that has been delivering technology for social justice for over 35 years.

We tackle the biggest social challenges through the smart and creative use of technology. We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health, disability as well as supporting families, women and young people, and First Nations communities.

Our products and services are used by 38,000 community and government services. We provide the right tools to improve efficiency and deliver greater impact. And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

About the role

Infoxchange is making more investments, at a larger scale, than it has before. The PMO Mobilisation Partner is a 12-month fixed-term, full-time (part time may be considered) role that adds dedicated capacity to accelerate the maturity of the project management office (PMO) processes and tools behind those investments, and to embed them so they run as business as usual once the contract ends.

The role works alongside the Operational Governance Lead and the Operational Intelligence & Performance Lead, reporting to the Chief Operating Officer. Its work program is the PMO Roadmap, owned by the Operational Governance Lead. The PMO Mobilisation Partner takes on agreed items from that roadmap and delivers them: building the delivery toolkit, establishing and running intake gates, supporting project managers to meet their obligations once an investment case is approved, and providing short-term delivery support where it is most needed.

This is a hands-on building and embedding role. It adds capacity and delivery expertise to an existing team and an existing roadmap. It does not create a new layer of governance, a separate reporting channel, or a second point of prioritisation.

Success at the end of the 12 months means the processes, tools and rhythms the role has built are documented, in use, and run by the Operational Governance Lead and the Operational Intelligence & Performance Lead without depending on any one person.

What you'll do

Key duties and responsibilities

· PMO Roadmap delivery: deliver the PMO Roadmap items allocated by the Operational Governance Lead and agreed with the COO, building on the discovery and stakeholder engagement already completed rather than repeating it.

· Delivery toolkit and methods: design and implement right-sized PMO templates, controls and common delivery practices, including appropriate use of agile,



hybrid or predictive methods according to the nature and certainty of the work, within the governance framework set by the Operational Governance Lead.

· Intake gates: establish and run the intake gates for approved investment cases as they move into delivery, confirming why the work is being done, how it aligns with strategy and when it can be scheduled, and working with engineering managers to confirm delivery resources are available. Decisions on priority stay with the accountable executives and Heads of.

· Forward view of anticipated investment cases: maintain a forward view of the investment cases anticipated in the investment budget, so their likely timing, dependencies and delivery readiness are understood before approval and mobilisation can start promptly once they are approved. The investment case process itself remains with the Operational Governance Lead.

· Investment case mobilisation toolkit: create the tools project managers and initiative owners use once an investment case is approved, including clear post-approval obligations for benefits, risks and dependencies, and support them to use the toolkit well. Mobilising each investment case remains with its project manager and owner.

· Cross-project risks and dependencies: maintain a single view of risks, issues and dependencies across in-flight investment projects, feeding the existing investment case review meeting rather than creating separate reporting, and working with the Operational Intelligence & Performance Lead so this information flows into existing reporting.

· Advantages realisation and ROI maturity: working with the Operational Governance Lead, develop and deliver a maturity plan for benefits realisation and return on investment (ROI) capture across investment cases. Within the approach the Operational Governance Lead owns, establish baselines and capture benefits and ROI data for each investment case, working with initiative owners and Finance, so the organisation can show whether its investments delivered or needed timely intervention.

· Executive and Board inputs: prepare investment case progress, benefits, ROI and risk inputs for the investment case review meeting and for executive and Board reporting. All Board material is reviewed and released by the Operational Governance Lead and COO.

· Governance support: support the application of governance and assurance processes owned by the Operational Governance Lead,



taking on specific activities as the Operational Governance Lead allocates them.

· Short-term delivery support: where an approved investment case does not yet have a project manager, or delivery has stalled, provide hands-on mobilisation or project management support, by agreement with the COO and time-boxed so it does not displace roadmap delivery.

· Documentation, capability and handover: document every process and tool as it is built; run new cycles jointly with the Operational Governance Lead so either can cover the other; build the capability of project managers and managers to use the toolkit; and complete a handover plan before the contract ends.

· Other duties as directed and appropriate to the position from time to time.

Qualifications To succeed in this role at Infoxchange, you will demonstrate:

· Passionate commitment to the development of the not-for-profit sector, including an understanding of technology as a driver in sector capacity development, and alignment to the vision, mission and values of Infoxchange.

· Proven experience in PMO, program or project delivery roles within a complex, multi-stream environment.

· Demonstrated experience establishing or materially uplifting PMO processes, tools and controls, and embedding them so others can run them.

· Experience designing and running intake, stage-gate or investment review processes.

· Experience establishing benefits realisation and ROI tracking, including baselines and measures, and maturing them over time.

· Practical experience across agile, hybrid and predictive delivery approaches, with sound judgement about when each is appropriate.

· Experience delivering against a roadmap and governance framework set by others, building on existing work rather than starting again.

· Strong documentation, knowledge transfer and coaching skills, with a track record of leaving capability behind.

· Strong stakeholder management skills, with a proven ability to work across internal teams to coordinate delivery against commitments and objectives.

· Excellent verbal and written communication and influencing skills.

· Desirable: a recognised project, program or agile certification such as PMP, PRINCE2, MSP, SAFe or AgilePM, or equivalent experience.

· Desirable: experience in technology, digital transformation, not-for-profit, social impact or purpose-led environments.

· Desirable: experience in organisational change management, practices, and methodologies.

Employment conditions

· Employment type – Fixed term (12 months), full time (part time considered)

· Melbourne (hybrid working)

· Terms and conditions as per employment contract

· Must complete a criminal records check

· Must have full valid working rights in Australia

📌 PMO Mobilisation Partner (Melbourne)
🏢 Infoxchange
📍 Melbourne