Responsibilities

Our Global Travel & Lifestyle Servicing team brings membership offerings to life for our card members by delivering a world class travel experience through every interaction, they:

- Understand the cardholder’s travel requirements including, accommodation, and special interests
- Plan and fulfil travel requests from product offering, booking, payment, issue/reissue tickets and proactive follow up
- Provide recommendations and support Card Members through self fulfilling their lifestyle bookings for dining, event tickets, and more
- Fulfil any special access or by invitation only events
- Meet key performance targets such as efficiency and customer satisfaction
- Delivers exceptional Customer service

Qualifications

Skills and experience

- To create and deliver travel & lifestyle services to our cardmember’s, you will have:
- Global Distribution System (GDS)



work knowledge; Sabre is helpful
- Travel agency experience within a fast-paced setting; Preferably in a contact centre
- Luxury product knowledge including airlines, hotels, cruise, dining, theatre, fashion, sports & events
- Strong sales and interpersonal skills
- Excellent verbal and written communication skills
- A will to win and have worked in a Performance based environment where regular coaching and feedback is provided to achieve results
- Strong collaboration with others to achieve shared goals; Excellent interpersonal skills
- Experience where you have demonstrated integrity, accountability, agility, and adaptability in your actions

📌 Premium Travel Consultant (Sydney)
🏢 American Express
📍 Sydney