Principal Business Analyst – AI Scribe Program (Health Manager Level 4)

Lead work that improves healthcare outcomes at scale – with flexibility and strong organisational support

- Permanent Full Time
- Hybrid flexibility for work-life balance | Chatswood
- Attractive salary, from $153,559 up to $182,954 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, 26 November 2026

Your work matters at eHealth NSW

As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW

Join the Team

As a Principal Business Analyst within Clinical Applications Services (CAS), you will play a leading role in the AI Scribe Program, working with clinical, operational, technical and program stakeholders to translate complex needs into clear requirements, workflows and practical delivery outcomes.

Working across the full software development lifecycle, you will apply contemporary business analysis and Agile practices to support solution design, implementation, testing, transition and benefits realisation.

Beyond the AI Scribe Program, you will help shape what contemporary business analysis looks like within CAS. As a senior BA practitioner, you will lead by example, strengthen BA practices across the division and embrace new ways of working, including the evolving use of AI tools to make business analysis and delivery more efficient, insightful and effective.

In this role, you will:

- Lead business analysis for the AI Scribe Program, translating clinical,



operational and strategic needs into clear requirements and delivery outcomes.
- Lead clinical workflow analysis, requirements elicitation, future-state process design and process improvement activities.
- Facilitate stakeholder workshops and work collaboratively with clinical, technical, product and delivery teams across NSW Health.
- Develop high-quality business analysis artefacts, including requirements, user stories, process maps, functional specifications and traceability documentation.
- Support delivery across the software development lifecycle, including solution design, implementation, testing, transition and benefits realisation.
- Provide business analysis leadership across CAS, modelling contemporary BA practices and helping strengthen capability and ways of working across the division.

View the position description here

About You

We are looking for someone who:

- Has significant experience leading business analysis within complex ICT, digital health or technology transformation environments.
- Demonstrates strong capability in requirements elicitation, stakeholder engagement, workflow and business process analysis, and translating complex needs into practical delivery outcomes.
- Produces high-quality business analysis artefacts, including requirements, user stories, functional specifications, process maps and traceability documentation.
- Has experience working across the software development lifecycle and within Agile,



Scrum or product-based delivery environments.
- Is a strong analytical thinker and communicator, able to work effectively with clinical, operational and technical stakeholders.
- Is proactive, adaptable and committed to contemporary BA practice, including exploring how emerging AI tools can improve the quality and efficiency of business analysis and delivery.

Why work at eHealth NSW?

At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

- Hybrid and flexible working options to support balance and productivity
- Allocated day off per month in addition to annual leave
- Salary packaging to maximise your take-home pay

Hear about how our team advantages from working at eHealth

Learn More About Us

- Find out how we hire at eHealth NSW
- Check out our diversity and inclusion commitment

How to apply

Submit your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience. While we accept AI use - we want your application to feel genuine and true to you.

For questions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Michael and quote REQ707536.

Important information

- This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
- To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
- If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.

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📌 Principal Business Analyst - AI Scribe Program (Australia)
🏢 NSW Health
📍 Australia