12 Nov
|
Prestige Consulting Services
|
Australia
12 Nov
Prestige Consulting Services
Australia
The first voice a client hears when something breaks. Quick, calm, accurate triage that keeps small issues from becoming outages. Responsibilities Respond to inbound tickets, calls and chat requests within agreed service levels Diagnose and resolve first-line hardware, software and account issues Escalate complex faults to the IT Analyst or Cybersecurity team with clear context Keep ticket records current so every issue has a traceable history Guide non-technical users through fixes without the jargon What we're looking for Prior experience in a helpdesk, service desk or customer support role Familiarity with Windows, macOS and common productivity software Certificate or diploma in IT support (desirable, not required)
📌 It helpdesk officer (Australia)
🏢 Prestige Consulting Services
📍 Australia