Note: This profile provides a market aligned view of this job’s typical core requirements, informed by Korn Ferry’s Success Profile methodology, and will evolve over time.

Creates a professional and welcoming front‑of‑house experience that reflects GHD’s values and standards. Provides high‑quality client service and coordination by managing enquiries, documentation and scheduling to support smooth daily operations. Applies GHD procedures, tools and communication standards to ensure consistent, accurate and professional service delivery. Builds capability by expanding administrative responsibilities and developing wider organisational and business support skills.

Responsibilities

Responsibilities describe the typical accountabilities and scope of work for this job, while recognising that individual objectives are set with the manager and may vary over time.

- Administration: Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.
- Business Meetings/Events Arrangement: Maintain appointment calendars and reserve meeting rooms, following detailed instructions to arrange business meetings efficiently.
- Buying: Perform simple buying tasks by following established procedures to support others.
- Client & Customer Management (Internal): Ensure a positive experience for internal clients by having courteous interactions with them.
- Handling Inquiries and Correspondence: Answer the telephone and assist callers or those making varied inquiries by email or mail with any basic requests for information, directing more complex matters to colleagues, as necessary.
- Operating Machine or Equipment: Operate basic equipment and machines, and carry out routine tasks. Involves following strict, detailed instructions.
- Operational Compliance: Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
- Operations Management: Carry out operational tasks by following established processes. May involve adjusting basic settings or parameters in order to meet performance standards.
- Personal Capability Building: Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Receiving Visitors: Receive visitors and respond accurately and promptly to a broad range of questions and issues raised.
- Work Scheduling and Allocation: Organize own work schedule each day in line with changing priorities.

Competencies

Competencies describe the observable behaviours that differentiate effective performance in this job and guide expectations, feedback, and development discussions.

- Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives. For example, learns how to operate as a team player, contributing actively to the group's efforts. Seeks others' inputs, appreciates their contributions; offers to help when the need is clear.




- Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
- Customer Focus – Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative recent ideas.
- Decision Quality – Makes good and timely decisions that keep the organization moving forward. For example, seeks coaching from others to address routine problems; learns to handle these issues effectively. Bases decisions and actions on relevant rules and procedures.
- Drives Results – Consistently achieves results, even under tough circumstances. For example, does what is necessary to meet goals and deliver expected results with acceptable quality. Shows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacks.
- Ensures Accountability – Holds self and others accountable to meet commitments. For example, operates with a clear sense of responsibility; learns about, and adheres to, most policies, procedures, and work requirements. Takes steps to ensure work is done properly, communicates status, and addresses any errors.
- Organizational Savvy – Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. For example, gains a basic understanding of how to get things done; seeks guidance to understand the organization and to find needed information. Works in a way that basically aligns with the culture.
- Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals. For example, gains a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out plans; delivers on time at an acceptable quality level.
- Resourcefulness – Secures and deploys resources effectively and efficiently. For example, accomplishes tasks without waste, leveraging available resources; requests additional resources when appropriate. Manages multiple priorities and competing demands calmly and effectively.

Skills

Skills reflect the technical, professional, and functional capabilities required to perform the job effectively at the expected level, and guide assessment and development.

- Attention to Detail – Works at a basic level to achieve thoroughness and accuracy when accomplishing a task. Typically works under close supervision.




- Calendar and Scheduling – Works at a basic level to utilize calendar and scheduling tools. Typically works under close supervision.
- Computer Skills – Works at an intermediate level to understand and effectively use standard office equipment and standard software packages to support business processes. Typically works with guidance.
- Electronic Mail Expertise – Works at an intermediate level to use email systems. Typically works with guidance.
- Equipment Utilization – Works at a basic level to ensure the optimum utilization of production plant, equipment and materials. Typically works under close supervision.
- Instant Messaging – Works at an intermediate level to use instant messaging software applications. Typically works with guidance.
- Internet Browser Navigation – Works at an intermediate level to use a range of Internet browsers to access data. Typically works with guidance.
- Mailing and Shipping – Works at a basic level to receive and dispatch items via postal, courier, and other delivery services. Typically works under close supervision.
- Maintenance – Works at a basic level to perform maintenance and servicing on machines and equipment. Typically works under close supervision.
- Masters Service Conversations – Works at an intermediate level to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works with guidance.
- Planning and Organizing – Works at an intermediate level to plan, organize, prioritize and oversee activities to efficiently meet objectives. Typically works with guidance.
- Policy and procedures – Works at an intermediate level to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives. Typically works with guidance.
- Procurement software – Works at an intermediate level to automate the end-to-end procurement process, including sourcing, vendor evaluation, purchase order creation, supplier management, and invoice reconciliation, to streamline operations and improve cost control. Typically works with guidance.
- Strengthens Customer Connections – Works at an intermediate level to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works with guidance.
- Supplier Management Principles – Works at an intermediate level to manage contractual terms, relationships and quality standards with suppliers and vendors to supply goods and services in line with agreed expectations. Typically works with guidance.
- Verbal Communication – Works at an intermediate level to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications. Typically works with guidance.
- Visitor Management – Works at an intermediate level to effectively manage and oversee the reception and registration of visitors, ensuring a secure and organized entry process. Typically works with guidance.

Education

- Upper Secondary School

Experience

- General Experience: Sound experience and understanding of straightforward procedures or systems (7 to 12 months)
- Managerial Experience: None

📌 Receptionist (Adelaide)
🏢 GHD Group
📍 Adelaide