About the Role

Chery Group is one of the fastest growing automotive groups in Australia, and every new owner across our brands relies on our dealer service networks to keep them on the road. We’re now looking for a Senior Aftersales Operations Specialist to be our lead expert in making those networks deliver – helping dealer service, parts and warranty teams fix vehicles right the first time and get customers back on the road quickly.

Working alongside our Area Aftersales Managers (AAMs), you will be our senior subject-matter expert in dealer service operations across multiple Chery Group brands, advising the leadership team and partnering with dealer Service Managers, Parts Managers, Warranty Administrators and Workshop Controllers every day. Your approach is practical and data-driven: removing the roadblocks that slow dealer workshops down, building dealer capability, and lifting service retention, workshop efficiency and owner satisfaction across the network.

Key Responsibilities

Provide expert support to dealer service and parts teams through process reviews and dealer performance analysis, and act as a mentor and technical resource for the Area Aftersales Managers who visit dealers.

Own national aftersales programs across the group's brands from design to rollout, turning strategy into practical, dealer-level action plans, process guides and tools that Service and Parts Managers can run in their workshops.

Lift dealer service performance – service retention, workshop throughput, fix-right-first-time and booking-to-delivery times.

Manage and maintain vehicle service scheduling, including service intervals and schedule updates for new and updated models across each brand, so dealers and owners always have accurate maintenance requirements.

Analyse dealer KPIs in depth, including service CSI, VOR resolution times, parts fill rates and backorders, and warranty claim turnaround and rejection rates,



to spot trends, root causes and risks early and turn the findings into clear actions.

Own and maintain the systems, reports and processes used to monitor and manage dealer performance, keeping data accurate, dashboards current and reporting fit for purpose for dealers, AAMs and leadership.

Use AI and automation to improve how aftersales works – from faster, smarter reporting and predictive insights to better tools for dealers and the AAM team.

Support dealers to meet each brand’s warranty, service and recall standards – including recall completion, claim quality and dealer standards audits – through training and guidance, not just enforcement.

Work with Warranty, Technical, Parts and Customer Care teams so dealers get rapid answers on technical cases, parts supply and goodwill, and customers aren’t left waiting.

Work with Marketing, Technical, Warranty and Customer Care teams to produce and maintain customer-facing documentation for each brand, such as service and warranty booklets, owner information and service guides, keeping content accurate, compliant and easy to understand.

Identify where dealer workshops are losing time or customers, and roll out practical fixes, best-practice sharing and dealer training across the network, delivered on the ground by the AAM team.

Act as the senior escalation point for complex dealer and customer issues – including vehicles off road, repeat repairs and consumer law matters – and see them through to resolution.

What We’re Looking For

Extensive,



proven track record in senior national or regional aftersales roles at an OEM, ideally backed by hands-on dealer experience as a Service Manager, Parts Manager or Warranty Administrator.

Deep process expertise in dealer service operations, with experience supporting dealers from a head office or national support role.

A solid understanding of how a dealer workshop runs – service operations, warranty claiming, parts supply and technical support.

Ability to turn strategy into practical improvements dealers can see on the workshop floor, with measurable results.

Credibility with Dealer Principals and Service Managers, and the influencing skills to drive change across dealers, head office and senior leadership.

Highly analytical, with advanced data skills – confident building models, dashboards and reports (advanced Excel, Power BI or similar) and turning large service, parts and warranty datasets into clear insights that lift dealer performance.

Experience owning the reporting systems and processes behind dealer performance management.

Strong, practical capability with AI tools, and a track record of using them to analyse data, automate reporting and improve how teams work.

Experience managing service schedules and producing clear, accurate customer-facing documentation.

A customer-first, collaborative self-starter who is comfortable working independently, balancing the needs of multiple brands, and sharing expertise and mentoring others across a growing team.

Why Join Us

Be part of one of the fastest growing automotive groups in Australia, working across multiple brands.

Play a pivotal role in building a dealer service network that keeps owners of every Chery Group brand coming back.

Competitive package, career growth opportunities, and the chance to shape the future of a challenger OEM.

📌 Senior Aftersales Operations Specialist (Rhodes)
🏢 Chery
📍 Rhodes