Senior Business Analyst | Growth & Transformation

Help shape a transformation designed to improve how veterans and their families access RSL Queensland services and support.

We're looking for an experienced Senior Business Analyst to join our Growth & Transformation team on a 12-month fixed-term contract.

You'll play a key role in shaping our Shared Intake Services System, a complex CRM and workflow transformation supporting Veteran Services. You'll join while requirements and the solution approach are still being defined.

Rather than simply documenting decisions already made, you'll get into the detail, ask the right questions and help stakeholders with different service needs and priorities agree on what the solution genuinely needs to deliver.

Brisbane | 12-month fixed term | 3 days office / 2 days WFH

What you'll do:

Working closely with the Project Manager and stakeholders across RSL Queensland, you'll:

- Lead requirements gathering, analysis, validation, prioritisation and approval
- Facilitate workshops and navigate competing stakeholder needs to build agreement on requirements and priorities
- Map current and future-state processes, identify gaps and recommend practical improvements
- Translate business needs into clear requirements, user stories and acceptance criteria
- Produce transparent, practical BA artefacts and maintain traceability across requirements, assumptions, dependencies, risks and decisions
- Work collaboratively across business, technology, change and implementation teams
- Support solution validation,



testing and business acceptance to ensure delivered outcomes meet agreed requirements

What you'll bring:

We're looking for an experienced Senior BA who is comfortable getting into the detail and equally capable of bringing people together when requirements and priorities don't neatly align.

- 7 years' Business Analysis experience across complex projects or transformation initiatives
- Strong requirements elicitation, analysis and management capability
- Excellent stakeholder engagement, negotiation and workshop facilitation skills
- Strong process mapping and current/future-state analysis capability
- Confidence to challenge assumptions, navigate ambiguity and help stakeholders reach agreement
- A practical, curious and proactive approach

Experience with CRM, case management or workflow transformation would be particularly valuable, with Microsoft Dynamics CRM experience also beneficial.

Why RSL Queensland?

For more than 100 years, RSL Queensland has supported veterans and their families through care, commemoration and camaraderie.

This is an opportunity to apply your Business Analysis expertise to meaningful work, joining at a stage where your experience and judgement can genuinely shape the requirements, processes and eventual solution.

If you're an experienced Senior Business Analyst who enjoys solving complex problems, asks the right questions and brings people together to find practical solutions, we'd like to hear from you!

📌 Senior Business Analyst (Brisbane)
🏢 Rsl Queensland
📍 Brisbane