Job Description
/n Description/n /n Customer Service Officer /n Contact Centre | MUFG Pension & Market Services | Full Time | Hybrid | Permanent and Fixed-Term Contract opportunities

About the role
/n Be the first point of contact for investors, employees and finance industry professionals. As a Customer Service Officer (CSO), you will handle inbound and outbound calls on a range of enquiries about shares, investments and website support. Your purpose is simple: meet or exceed expectations with accurate, appropriate and empathetic responses. The details /n /n
- Start date: We are recruiting for an intake to join our business on Monday 18 January. /n
- Employment type: Full Time. Both permanent and fixed-term contract positions are on offer. /n
- Work arrangement: Hybrid. Successful candidates must have a suitable work-from-home set up. /n What you will do Deliver an outstanding customer experience /n /n
- Provide excellent service on inbound and outbound calls /n
- Resolve queries efficiently and effectively by anticipating customer needs and owning first call resolution /n Own the detail /n /n
- Investigate and take ownership of complex investor queries /n
- Build subject matter expertise on clients, processes and procedures /n
- Achieve all Key Performance Indicators (KPIs) /n
- Show adaptability and teamwork, adjusting shifts to meet operational demands if required /n
- Take a proactive approach to independent learning /n
- Contribute to continuous process improvement /n Grow with a supportive team /n /n
- Participate positively in team meetings, sharing ideas and celebrating team goals /n
- Work with your leaders to build your capability and skills through delegated responsibilities and projects /n
- Support your leaders and colleagues,



working closely with the Contact Centre team and the broader MUFG MPMS /n Uphold governance and risk standards /n /n
- Build your knowledge of the finance sector and stay across industry news and changes /n
- Live the MUFG Corporate Markets Core Values: Together We Achieve, Adapt and Evolve, and Client Focussed /n
- Adhere to all legislative requirements for the role /n
- Comply with the MUFG Pension & Market Services privacy policy and procedures /n /n This list is not exhaustive and may change from time to time based on business needs. What you will bring /n /n
- Strong customer service skills, excellent written and verbal communication and a pleasant phone manner /n
- The ability to interpret complex subject matter and explain it clearly to the end user /n
- A history of delivering results and achieving set targets /n
- A proven record of reliability and punctuality in a structured environment /n
- Proven ability to solve complex problems and deliver innovative solutions /n
- Empathy and resilience when handling difficult or sensitive calls /n
- The ability to work under pressure and maintain target levels /n
- Openness to feedback and a willingness to develop professionally /n
- Experience working in a collaborative, skilled team environment /n
- Intermediate computer literacy and keyboard skills (MS Office suite), with excellent attention to detail and accuracy /n
- The ability to work across digital media platforms and provide front line technical support /n
- A desire to build a career in the finance and registry industry /n
- A suitable work-from-home set up for our hybrid arrangement /n Desirable /n /n
- Experience in Customer Service or Financial Services /n Ready to apply? /n If you are looking to start a career in finance and registry services, we would love to hear from you. Apply now to join our intake starting Monday 18 January. /n /n /n

📌 Customer Service Officer, CM (Parramatta)
🏢 MUFG Pension & Market Services
📍 Parramatta