Job Description
/n Glendale | On-Site | Full-Time Permanent | Monday to Friday /n ⏱️ Monday to Thursday
- 8:00am
- 4:30pm + Friday
- 8:00am
- 2:00pm /n /n Looking for a customer service role that’s more than just answering phones? /n Join Pacific Smiles at our welcoming nib Glendale Centre, where every conversation helps someone get the care they need. This isn’t your typical call centre job. You’ll be part of a tight-knit, supportive team, speaking with patients who already know and trust us. /n /n We’re looking for an enthusiastic, reliable Customer Experience representative to join us in a full-time, permanent role. /n

About the Role
/n You’ll be the friendly voice that keeps our patients connected to their care. Your day will include: /n /n
- Making outbound calls to our existing patients to help them stay on track with their dental care (no cold calling) /n
- Booking patients in for routine check-ups and cleans /n
- Managing cancellations and rescheduling appointments /n
- Handling inbound calls with professionalism and care /n /n Role details:/n /n
- Full-time, permanent position /n
- Monday to Friday /n
- Hours: Monday to Thursday
- 8:00am
- 4.30 + Friday
- 8:00am
- 2:00pm /n
- On-site at our nib Glendale Dental Centre /n
- Free On-site parking /n /n What We’re Looking For/n At Pacific Smiles, great patient service starts with our team. You’ll bring: /n /n
- Excellent communication skills and a confident, friendly phone manner /n
- A genuine interest in customer service and patient care /n
- Strong time management and organisational skills,



with the ability to juggle multiple tasks /n
- Confidence using technology, including call systems and booking software /n
- A motivated, goal-driven attitude and a willingness to support team success /n
- Reliability and commitment, as this is a key role in our operations /n
- Flexibility to adapt to changing needs /n
- A team-first mindset that contributes to a positive, collaborative culture /n /n Previous dental experience is a bonus but not essential. Full training will be provided. /n Why Join Pacific Smiles?/n /n
- The security of a permanent, full-time role with a consistent Monday to Friday schedule /n
- A calm, professional workplace, not a noisy, high-pressure call centre /n
- Conversations with patients who already have a relationship with us /n
- A friendly, close-knit team that values trust, care and quality service /n
- Competitive pay and employee benefits /n
- Ongoing training and support to help you grow /n /n Apply Now/n If you’re after a role with purpose, variety and a great team, we’d love to hear from you. Help us deliver exceptional care, one call at a time. /n Apply now to start your journey with Pacific Smiles at Glendale. Please Note: To work in Dental in QLD, you are required to hold a Blue Card for paid employment (at no cost to you). You can discuss this further with us during an interview if you have any concerns./n /n Not the right fit for you? Set up email alerts as current job postings become available or put through an expression of interest and we will contact you when a position that fits what you're looking for opens up /n

📌 Customer Experience Representative (Maitland)
🏢 Pacific Smiles Group
📍 Maitland