READY FOR MORE VARIETY, INFLUENCE AND TECHNICAL DEPTH?

If you are the person others turn to when an issue is complex, urgent or simply refuses to behave, this could be your next move. At TIR, you will combine senior hands-on technical support with data, digital solutions and project delivery, helping strengthen the technology that supports our teams, operations and independent retail network.

WHAT YOU WILL MAKE HAPPEN

- Provide senior hands-on support and technical escalation across TIR, Island Fresh Produce and the retail store network.
- Help the team prioritise and resolve ageing, recurring and high-impact incidents and requests, while keeping stakeholders informed.
- Diagnose complex issues across Microsoft 365, Windows, endpoints, identity, cloud services, business applications, connectivity, POS and store technology.
- Build useful dashboards, reports and repeatable data solutions using Power BI, Excel, Power Query and Power Pivot.
- Turn business needs into practical digital solutions using approved platforms, including Power Apps and automation tools.
- Support technology rollouts, integrations, system upgrades and the transition of project solutions into reliable business-as-usual support.
- Mentor colleagues, improve technical documentation and strengthen shared capability across the team.
- Act as the senior operational contact when requested, coordinating day-to-day priorities and escalations within clearly defined authority.
- Identify cybersecurity, technology and operational risks, escalating material concerns and protecting confidential information.

WHY THIS ROLE WILL EXCITE YOU





- Genuine technical variety across infrastructure, applications, retail technology, data and digital solutions.
- Visible impact: your work will improve reliability and the everyday experience of teams and stores across Tasmania.
- A trusted senior role with influence, mentoring opportunities and room to shape better ways of working.
- Exposure to TIR’s digital transformation program and the chance to make current solutions secure, supportable and sustainable.
- A practical workplace where curiosity, sound judgement and follow-through are valued as highly as technical knowledge.

Our Core Values and Expected Behaviours

ACCOUNTABILITY: Takes ownership of actions, decisions and results. Follows through on commitments, addresses issues early and leads by example.

TRUST: Acts honestly, consistently and respectfully. Communicates openly, protects confidentiality and builds confidence with members, employees and colleagues.

COLLABORATION: Works constructively across the IT team by sharing information, supporting others and inviting input.

CURIOSITY: Approaches work with an enquiring mind, asks thoughtful questions and seeks to understand how and why things work. Explores creative ideas and practical ways to learn, improve and solve problems.





ABOUT YOU

You are a calm, capable and curious technology professional who enjoys solving difficult problems and explaining solutions in plain language. You will ideally bring:

- Around five years or more of relevant experience across IT support, technology operations, systems administration, data, business intelligence or related roles.
- Proven ability to independently diagnose and resolve complex technical issues and coordinate escalations.
- Experience supporting Microsoft 365, Windows, endpoints, identity, cloud services and business applications; retail or store technology exposure is highly regarded.
- Experience creating reports, dashboards or data solutions with Power BI, Excel, Power Query or comparable tools.
- Strong prioritisation skills, with the ability to balance urgent operational support and planned digital, data and project work.
- The confidence to coach colleagues, share knowledge and provide technical guidance without needing formal people-management responsibility.
- Clear communication, sound judgement and the ability to work effectively with users, leaders, vendors and technical partners.
- A relevant qualification in IT, information systems, computer science, data or analytics is valued, alongside practical capability and continuous learning.

COME JOIN US

If you want a role where your technical judgement, ideas and ability to make things work will be genuinely valued, we would love to hear from you. Please use the link to seek for more information and to apply.

📌 Senior Digital & Technology Specialist (Launceston)
🏢 Tasmanian Independent Retailers
📍 Launceston