Retail is changing, Heinemann is changing, and it’s an exciting time to be part of our future.

Lead from the front. Inspire performance. Shape what’s next.

About the job

As a Senior Sales Consultant of the Hermes Boutique, you will be an ambassador ensuring brand reputation and customer service excellence is exceeded within our duty-free stores, at the Sydney International Airport. Each of the 306 stores across 45 countries is a welcoming and unique “house of objects” that combines the identity of Hermes with the local culture, offering visitors an exceptional experience. You will be the driving force behind the performance of a luxury store.

You will be responsible for (but not limited to):

- Have previous experience in Retail, where you have maximized sales opportunities and demonstrated customer excellence
- Deliver exceptional customer service experience, being enthusiastic and a robust communicator
- Be able to build rapport with people quickly, taking time to listen and understand what they are looking for with the aim of providing recommendations that suit their needs
- Have the ability to understand and interact with people from various cultures simultaneously
- Be a team player that is committed to achieving personal and team goals
- Build strong working relationships with various stakeholders.
- Strengthening knowledge about product ranges and adhering to visual merchandising standards aligned to the brand.

What you should bring along

- Previous experience within retail
- A passion for delivering an exceptional customer service experience
- Immaculate personal presentation
- Strong communication skills
- Multi-lingual advantageous
- The ability to work in a fast-paced environment
- Previous experience working with luxury brands.




- The ability to work in a fast paced and dynamic environment and have a willingness to react quickly to changing priorities.

What you will get:

- Exclusive Staff Discounts - Enjoy up to 20% off in-store and a massive 70% off during the Family & Friends Sales.
- Extra Paid Leave - Celebrate your milestones with an extra day of Annual Leave every anniversary, plus Marriage Leave, Purchased Leave, Paid Parental Leave, and Bereavement Leave.
- Rewards That Reflect Your Value - We offer competitive pay, annual salary reviews, and a performance-based bonus scheme to recognise your impact.
- Celebrate You - We shine a light on our team through Monthly Heinemann Hero Awards, a $25 Birthday Voucher, and fun social events all year round. We love to celebrate our people!
- Grow With Us - Fuel your career with learning and development opportunities from hands-on training with our Retail Training Team to e-learning platforms.
- Make a Difference - Be part of something bigger through our Diversity, Equity, Inclusion & Belonging Program, and our commitment to Reconciliation.
- Wellbeing First - Access six free sessions with our Employee Assistance Program as an addition to your personal support system for navigating life’s ups and downs, both at work and at home.

About Heinemann For us, passion for trading is simply in the genes. The small family business established by the brothers Carl and Heinrich Heinemann in 1879 has developed into a major distributor and retailer for the international travel retail market. Today we supply an ever-expanding Duty-Free range of global branded goods to international airports, airlines, cruise liners and border shops in 100-plus countries. We welcome your application by clicking on the ‘Apply Now’ button below. Please note, only shortlisted candidates will be contacted.

Heinemann Oceania is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process.

📌 Senior Sales Consultant - Hermes Boutique (Sydney)
🏢 Heinemann
📍 Sydney