If you enjoy building genuine relationships with customers and take pride in keeping things running smoothly behind the scenes, this Service Advisor role at Frizelle Sunshine Automotive in Springwood could be exactly what you have been looking for.

About the role:

As a Service Advisor, you are the key link between customers and the workshop, making sure every vehicle and every person is looked after from the moment they arrive to the moment they drive away.

Your day-to-day will include:

- Greeting customers and understanding their vehicle service needs, giving you the chance to build lasting relationships with a loyal local client base
- Preparing and presenting repair orders accurately, so technicians have everything they need to do great work
- Keeping customers informed with clear, honest updates on their vehicle status throughout the day
- Upselling additional services where genuinely relevant, with the support of a knowledgeable team behind you
- Coordinating workflow between the front counter and the workshop to keep the day moving efficiently
- Resolving customer concerns promptly, building trust that keeps people coming back

About you: You are someone who communicates clearly, stays organised under pressure, and genuinely cares about delivering a great customer experience.

More about you

- Previous experience in a Service Advisor or similar customer-facing automotive role is highly regarded
- A current driver's licence is essential for this position
- Strong communication skills that help customers feel informed and confident in your advice




- Comfortable working within a busy dealership workplace where priorities can shift throughout the day
- Experience with dealership management systems is an advantage, helping you get up to speed quickly
- A genuine commitment to customer satisfaction that goes beyond simply ticking boxes

The benefits: Frizelle Sunshine Automotive offers a supportive team environment where your contribution is recognised and your career can grow.

Benefits include

- A permanent, full-time role providing stability and long-term career prospects
- Access to ongoing training and development to keep your skills current
- Being part of one of Queensland's most respected automotive dealer groups
- A collaborative team culture where experienced colleagues are genuinely invested in your success
- Employee benefits including discounts on vehicles, servicing and our exclusive rewards platform

If you think this role is right for you, apply today and don't miss out on a great opportunity! Join Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.

We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

📌 Service Advisor Audi (Springwood)
🏢 Frizelle Sunshine Automotive
📍 Springwood