Well established City Council is looking for a Coordinator Digital Transformation - Customer Experience

Hybrid working model | 3 months + possible extension | up to $67 + super/hour | Melbourne West

About the role/Skills and Qualifications

- Extensive knowledge of digital service delivery, website governance, content strategy, user experience (UX) and accessibility principles
- Sound understanding of digital transformation, enterprise systems, automation and emerging AI capability within a public sector context
- Substantial experience leading customer experience, digital services or transformation functions in a complex organisation, preferably within the public sector

Looking for someone who:

- Will have a valuable understanding of contemporary service delivery technologies (including AI and website), and the ability to identify,



diagnose and solve problems
- Will bring the ability to build and lead a high performing team, a solid understanding of customer principles and practices, and project management skills and discipline.

What do you need to do now Does this sound like you? What are you waiting for? Apply now or send an email to Haruka Miyawaki at [email protected]

I acknowledge the Traditional Custodians of the land where I live and work.

At Hays, we value equity, diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. Find out more about Equity, Diversity & Inclusion at Hays Here.

📌 Service Delivery Coordinator (Werribee)
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📍 Werribee