Help Desk Support Officer | 2-Month Contract | Start ASAP/n Your new company /n Join a well-established organisation within the healthcare sector and provide essential Level 1 IT support to a busy end-user environment. Your new role /n The primary focus of this role will be managing incoming support calls, providing responsive Level 1 technical assistance and helping reduce the current ticket backlog. Key Responsibilities

/n Handling incoming Help Desk and Service Desk support calls

/n Providing Level 1 troubleshooting for end-user devices and applications

/n Logging, managing and resolving incidents and service requests

/n Assisting with the reduction of the existing ticket backlog

/n Supporting users with Windows 11, MFA and modern Microsoft technologies

/n Delivering a high standard of customer service and user engagement

/n Escalating more complex technical issues when required What you'll need to succeed /n Extensive Help Desk / Service Desk experienceStrong customer service and user engagement skills





/n Working knowledge of Windows 11 and Multi-Factor Authentication (MFA)

/n Experience providing Level 1 troubleshooting and technical support

/n Experience supporting end-user devices and applications

/n Strong communication and problem-solving skills

/n Ability to work effectively in a fast-paced support environment What you'll get in return /n Immediate / ASAP startInitial 2-month contract with a high potential for extension

/n Prospect to work within the healthcare sector

/n Busy, hands-on support environment

/n Opportunity to make an immediate impact by improving ticket resolution and supporting end users What you need to do now /n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now.

/n If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

/n #3027924

📌 Service Desk Officer (Perth)
🏢 Hays
📍 Perth