/n Employment TypePermanent/n /n Closing Date16 Nov 2026 11:59pm/n /n Job TitleTechnical Support Specialist – Defence/n /n Job Summary /n The Opportunity /n You’ll work directly with customers and technical teams, supporting everything from scheduled video conferences and meeting-room technology through to end-user devices and network-connected services. You don’t need to be a highly specialised network engineer. What’s important is your technical aptitude, ability to troubleshoot logically, willingness to learn and commitment to delivering an excellent customer experience. /n /n The role offers variety, with a combination of onsite customer engagement, technical troubleshooting and opportunities to build your capability across a broad range of ICT technologies. /n

/n Please note all candidates must be Australian Citizens and hold a minimum of NV1 AGSVA security clearance to be considered. This role will require you to hold and maintain a Negative Vetting 2 (NV2) security clearance. /n /n Key Responsibilities /n /n

- Provide onsite technical support across audio-visual, video conferencing, desktop and end-user ICT technologies.

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- Install, configure, maintain and troubleshoot video conferencing and associated AV equipment.

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- Support scheduled video conferences and respond to technical issues affecting meetings and collaboration services.

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- Diagnose desktop, user and connectivity issues and resolve or escalate incidents as appropriate.

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- Support ICT environments incorporating network, wireless, voice, video conferencing and passive infrastructure technologies.

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- Manage incidents and service requests through the customer’s service management platform, working to agreed service levels.

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- Deliver a high-quality onsite experience to customers, including senior and VIP stakeholders.

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- Conduct system health checks and proactively identify opportunities to improve service reliability and customer experience.

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- Work independently and collaboratively with technical teams to troubleshoot and resolve faults.

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- Maintain accurate technical documentation and infrastructure records following changes or maintenance activities.

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- Follow established technical procedures, security requirements and work instructions while escalating complex issues appropriately.

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- Travel between customer locations within the region where required.

/n /n /n About You /n You’re a practical, customer-focused ICT professional who enjoys solving problems and working directly with users. You bring a hands-on approach, strong communication skills and the ability to remain calm and methodical when troubleshooting technical issues. /n /n You’ll ideally bring: /n /n

- Experience in desktop support, end-user computing, service desk or onsite ICT support.

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- Exposure to audio-visual, video conferencing or unified communications technologies.

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- Sound understanding of basic networking concepts and connected ICT environments.

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- Exposure to Juniper, Cisco or similar network technologies would be advantageous, but advanced network engineering expertise is not required.

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- Strong troubleshooting and logical problem-solving capability.

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- Excellent customer service and stakeholder communication skills.

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- Ability to follow technical procedures and work instructions while knowing when to escalate.

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- Strong organisational skills with the ability to manage competing incidents, requests and priorities.

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- Ability to work autonomously as well as collaboratively with other technical teams.

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- A curious, adaptable mindset with the ability to quickly learn recent technologies and systems.

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- An understanding of workplace health, safety and risk management practices.

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- Flexibility to travel between customer locations and, where required, interstate.

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📌 Technical Support Specialist - Defence (Canberra)
🏢 Telstra
📍 Canberra