Availability: Business hours

Time involved: 1 day per week (2 hour commitment per week)

- Ongoing long-term position (minimum 12-month commitment)
- Weekdays
- Volunteering at one of our Australian Red Cross offices
- Must be able to commit to at least one day per week on a regular basis
- Please list your times and days of availability on the application form

Why Choose to volunteer with Australian Red Cross?

- You can help improve lives and create a positive impact in your community
- It’s an opportunity to enhance your skills & knowledge & gain new experiences
- You’ll be helping Red Cross to support vulnerable people across Australia

The Program Telecross is an Australian Red Cross service that supports older and vulnerable Australians through regular wellbeing check-in calls. The program helps people remain socially connected, safe, and supported within their communities. As a Telecross Administration Volunteer, you will assist the operational team with administrative activities that help ensure participants continue to receive the support they need.

The Opportunity

As a Telecross Administration Volunteer, you will play an important role in supporting the day-to-day administration of the program. This role is primarily phone-based and involves contacting participants to complete annual reviews, confirm ongoing participation in the program, update records, and support general administrative activities.

You may volunteer from home or from one of our designated Australian Red Cross office locations.

For this role, you will need:

- Strong communication and customer service skills
- Confidence speaking with people over the phone
- Basic administrative and computer skills
- Attention to detail when updating records and managing information
- The ability to relate to and engage respectfully with people from diverse backgrounds, cultures, and lived experiences
- A reliable and qualified approach to volunteer commitments




- Support from our chat where you will get support from other volunteers and staff

Key Responsibilities As a Telecross Administration Volunteer, you may assist with:

- Conducting annual participant reviews by phone
- Contacting participants to confirm whether they wish to continue receiving Telecross services
- Updating participant information and program records
- Completing follow-up calls as required
- Supporting administrative tasks that contribute to the effective delivery of the Telecross program
- Assisting the operational team with general administration and data management activities

The Impact By volunteering in this role, you will help ensure participants remain connected to a service that supports their wellbeing and independence. Your contribution will assist Australian Red Cross in maintaining accurate participant records, identifying changing needs, and continuing to provide a reliable and person-centred service to older and vulnerable Australians.

You'll be part of a dedicated team helping to reduce social isolation and support community connection through the Telecross program.

Application requirements For this role you will be required to undertake a National Police Check, organised through Australian Red Cross.

Further information To find out more about this opportunity please contact the Aged & Community Care Workforce Team on 1300 559 992 or at [email protected].

Thank you for considering volunteering at Australian Red Cross. We also have great career opportunities, please visit our website https://www.redcross.org.au/careers/

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

📌 TeleCross Administration Volunteer - National (Australia)
🏢 Australian Red Cross
📍 Australia