Team Leader - Desktop Home Assessing QLD We are pleased to partner with our Australian owned Client who provides smarter products and solutions to safeguard their customers in their time of need. Their range of general insurance products protect customers at home, on the road and on holiday with home, contents, motor vehicle, motorcycle, pet and travel insurance products, as well as roadside assistance.

This is an outstanding opportunityfor an experienced Home Assessor, Building Supervisor or Assessing professional with leadership experience looking to join a business that genuinely invests in its people, systems and future growth.

In this role, you will lead a high-performing team of 6 to 8 Assessors responsible for desktop-based home assessing, scope validation, cost control and end-to-end claims management across residential insurance claims.

You’ll play a critical role in coaching and mentoring assessors, improving operational performance and helping drive exceptional customer outcomes during what can often be challenging times for customers.

What You’ll Be Doing

Leading, coaching and mentoring a team of Desktop Home Assessors

Driving high standards across scoping accuracy, cost validation and claims management

Managing escalated claims and complex customer matters

Monitoring team performance, KPIs and operational outcomes

Supporting process improvement initiatives across the Home Claims function

Building strong relationships with internal stakeholders, suppliers and repair networks

Providing ongoing training, feedback and capability development across the team





Contributing to workforce planning and operational improvements

What We’re Looking For

Previous leadership or supervisory experience within Home Assessing, Building, Insurance or Trade-related environments

Strong background in estimating, scoping and assessing residential building repairs

Ability to mentor, inspire and performance manage a team

Excellent communication and stakeholder management skills

Strong organisational and time management capability

Experience handling escalations, complaints or complex claims matters

Insurance industry experience highly regarded, but not essential

Minimum 2 years’ experience within Home Assessing or the broader Building industry

Our Client continues to experience significant growth nationally and has built a strong reputation for innovation, customer service and employee development.

You’ll be joining a business that genuinely values its people and offers:

Perks

Career progression and leadership development opportunities

Bonus and reward programsAdditional paid “ME” leave day

Paid volunteer leave

Paid parental leave

Discounts on insurance products and retail partners

Health and wellbeing initiatives

Employee recognition programs and team events

Access to the employee benefits platform with extensive discounts and offers

Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.

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📌 Team Leader (Narangba)
🏢 Hinchen Recruitment Group
📍 Narangba