Job Description

Support valuable on-shelf availability across the department, focusing on freshness & quality.

Role model helpful, friendly service by greeting & acknowledging customers through ‘Say Hey’

Your Way’

Create a safe and supportive team space by following safety routines, reporting hazards early and

helping others feel included and confident

Led and coached the team to achieve complete orders and accurate first-pass picking.

Drove improvement through smart substitutions, quality picking and packing, and daily results

reviews.

Ensured orders were picked, staged, and dispatched with care to minimise delays for customers

and delivery partners.

Measured success against metrics including Voice of Customer targets for Fruit & Veg, Out of

Stock, Care, and Customer Wait Time.

Led warm, accurate, and helpful handovers.

Assisted in delivering optimal rosters that accurately reflected department trading patterns and

aligned with budgeted spend.

Coordinated rosters with department peers to optimise a multi-skilled team and

provide meaningful employment.

Tracked performance via wages to target, sales growth, and branch controllable profit.

Optimise continuous pick, walk paths, and in-trip substitutions to improve productivity and

customer experiences.

Evaluated efficiency using the customer basket rate and total stock loss percentage.

Support the wider store in achieving first-pass pick goals by providing daily out-of-stock

reports.

Modelled safety-first behaviours, including staging for success and direct-to-boot handover safety.

Promote a supportive and caring team environment by modelling everyday ACTS, using leave

planning, and utilising wellbeing tools.

Key Responsibilities

- Retail Operations: Oversee and coordinate daily store activities, ensuring efficient operations, effective resource allocation and consistent achievement of business objectives.

- Business Planning:



Develop and implement operational plans, store policies and strategies to improve productivity, sales performance and profitability.

- Team Leadership: Manage recruitment, staff training, performance evaluations, work schedules and employee development to maintain a productive retail team.

- Inventory Management: Oversee purchasing, stock control, inventory records and replenishment to ensure product availability and minimise wastage.

- Supplier Management: Establish and maintain supplier relationships, negotiate purchasing arrangements and coordinate timely product deliveries.

- Sales & Budget Management: Monitor sales targets, analyse financial performance, manage operational expenses and implement revenue improvement strategies.

- Customer Service: Maintain excellent customer service standards, resolve escalated complaints and implement initiatives to enhance customer satisfaction.

- Merchandising: Manage product presentation, promotional displays, pricing strategies and store layouts to maximise customer engagement and sales.

- Quality Control: Monitor the freshness, storage and handling of fruit, vegetables and grocery products to maintain high product standards.

- Compliance & Safety: Ensure compliance with workplace safety, food hygiene and retail regulations.

Skill & Experience

*Strong leadership, staff supervision and team management skills.

*Excellent verbal communication and interpersonal abilities.

*Sound knowledge of inventory management, stock control and supplier coordination.

*Ability to analyse sales reports, monitor budgets and manage operational costs.

*Strong organisational, planning and problem-solving skills.

*Excellent customer service and conflict-resolution abilities.

*Proficiency in point-of-sale systems and basic retail management software.

*Ability to work independently, prioritise responsibilities and make effective business decisions.

*Understanding of workplace health and safety practices and relevant retail regulations.

📌 Retail Manager (Point Cook)
🏢 BigFresh Produce
📍 Point Cook