Job Type
Permanent
- Full Time

Location:
Melbourne, VIC Job Category: Operations

Job Description
Victoria | Full-Time | Leadership Opportunity The Prospect An exciting opportunity exists for an experienced and commercially focused Service Manager to lead and further develop an established fire protection service operation in the southern suburbs of Victoria. This is a hands-on leadership role suited to someone who understands the fire protection industry, thrives in a fast-paced service environment and has a proven ability to drive operational performance, service delivery and business growth. The successful candidate will take ownership of day-to-day service operations, managing routine inspection and testing, preventative maintenance, repairs, breakdowns and minor works across portable and fixed fire protection systems. We are particularly interested in candidates who are process-driven, data-focused and confident using systems and performance reporting to improve efficiency, accountability and profitability.

Key Responsibilities
Reporting to the State Manager, you will be responsible for:
• Operational Leadership: Oversee the daily delivery of fire maintenance and service activities, ensuring quality, compliance and customer satisfaction.
• Team Management: Lead, coach and develop a team of technicians, service coordinators and administrative support staff, fostering accountability and high performance.
• Business Performance: Manage budgets, revenue, gross margins, profitability and operational costs, identifying opportunities for business improvement.
• Systems & Processes: Establish and maintain disciplined service processes covering scheduling, job management, defect quoting, invoicing and job completion.
• Performance Monitoring: Utilise job management systems, business intelligence dashboards and KPIs to track productivity, compliance,



workflow efficiency and financial performance.
• Customer Relationships: Build and maintain strong client relationships, manage service expectations and identify opportunities to secure additional contracts and grow the customer base.
• Compliance & Safety: Ensure service delivery meets relevant Australian Standards, fire safety regulations, contractual requirements and workplace health and safety obligations.
• Continuous Improvement: Identify operational inefficiencies, implement practical solutions and drive consistent service standards across the business. About You We are seeking a proactive, commercially astute leader who combines technical industry knowledge with strong people management and operational capabilities. To Be Successful In This Role, You Will Bring
• Demonstrated experience in a Service Manager, Operations Manager or similar leadership role, ideally within the fire protection industry.
• Sound knowledge of portable and fixed fire protection systems, relevant Australian Standards and industry compliance requirements.
• Proven experience managing service teams, workflows, operational budgets and financial performance.
• Strong systems capability, including experience with job management platforms, reporting tools and performance dashboards.
• A disciplined and process-driven approach, with the ability to establish clear expectations and ensure accountability.




• Strong analytical skills and the ability to translate operational data into measurable improvements.
• Commercial acumen, including experience with quoting, service contracts, cost control and business development.
• Excellent communication, organisational and stakeholder management skills.
• A practical, hands-on leadership style with a strong commitment to safety, customer service and continuous improvement.
• A current driver's licence. An Electrical Licence or Registered Sprinkler Fitter Supervisor qualification would be highly regarded but is not essential. Why Join Precise? At Precise, we create safer, smarter, and more sustainable environments and it all starts with our people. We've been recognised as a Great Place to Work® for the past two years, with a culture built on trust, support and real career opportunities. Founded in Sydney in 2002, we now have 500+ technicians, engineers and service professionals supporting 700,000+ assets across 18,000+ properties nationwide. Backed by GENERAL Industries (formerly Fujitsu General Limited), we're continuing to grow rapidly across Australia. This means stable work, diverse projects and real career pathways, not just another job. Additional Information As part of our workplace health and safety requirements, you may be required to complete audiometric testing within your first three months of employment to establish a baseline hearing measure. Testing may be repeated every two years thereafter. All testing will be arranged and funded by the company and will not impact hiring decisions or employment conditions. Apply Now If you are an experienced fire protection professional who enjoys leading people, improving systems and driving business performance, we would welcome your application. Apply now with your CV outlining your relevant experience and achievements.

📌 Service Manager- Fire Protection (Melbourne)
🏢 Precise Air Group
📍 Melbourne