Own and improve M365 messaging and contact-centre platforms in a hands-on 12-month role supporting TMBL's technology transformation.
• 12-month fixed-term technology role
• Hands-on M365 and contact-centre engineering (preferring Genesys)
• Shape secure, reliable member-facing platforms Join TMBL in a hands-on engineering role where you'll help keep critical Microsoft 365 and contact-centre platforms secure, reliable and ready for the future. This is a 12-month fixed-term opportunity based in Barangaroo, joining an established team and working across a balanced mix of Microsoft 365 communications and Genesys contact-centre technology. You'll contribute to TMBL's funded, multi-year technology transformation, helping modernise and secure the foundations of a growing digital bank. The environment includes established technology alongside emerging platforms, giving you the opportunity to solve immediate operational challenges while improving future-state capability. Why this role matters Reliable messaging, collaboration and contact-centre services are central to the experience of TMBL's employees and members. You'll provide practical technical expertise across Exchange Online, Microsoft Teams, email security and contact-centre platforms. You'll also help resolve complex incidents, safely deliver platform changes and reduce reliance on external providers for critical platform knowledge.

What you'll do
• Engineer and support Microsoft 365 messaging, Teams and contact-centre platforms.
• Configure, troubleshoot and improve Genesys Cloud CX or comparable contact-centre technology.
• Lead complex platform changes with appropriate security, risk and governance controls.
• Investigate critical incidents,



identify root causes and implement lasting improvements.
• Design and support integrations using PowerShell, Microsoft Graph, APIs and related technologies.
• Maintain clear technical documentation, recovery information and operational procedures. What you'll bring Essential
• Strong hands-on experience with Microsoft 365 messaging and communications platforms.
• Practical knowledge of Exchange Online, email security and Microsoft Teams.
• Experience supporting Genesys or a comparable enterprise contact-centre platform.
• Capability across platform configuration, troubleshooting, integrations and production support.
• Experience managing technical changes and resolving complex service incidents.
• Ability to work effectively with business teams, Cyber, vendors and technical delivery partners. Nice to have
• Direct experience with Genesys Cloud CX or Genesys Pure Connect.
• PowerShell, Microsoft Graph or API integration experience.
• Experience working within financial services or another regulated environment.
• Microsoft, Genesys or ITIL certifications.
• A relevant technology qualification or equivalent financial services industry experience. You do not need to meet every requirement to be considered.



If you bring robust Microsoft 365 capability and transferable contact-centre platform experience, we'd still encourage you to apply. About TMBL Teachers Mutual Bank Limited is one of Australia's largest mutual banks. For 60 years, we've been helping Australians achieve their financial goals while staying true to our purpose: banking for good. As a 100% member-owned bank, our profits are reinvested to benefit our members, communities and the causes that matter most. Our commitment to social and environmental impact is embedded in everything we do
- from the products and services

we offer
to the way we support our people and communities. We're proud to be a Certified B Corp, reflecting our commitment to high standards of social and environmental performance, transparency and accountability. Across our five retail brands, we support more than 280,000 members, including many working in education, emergency services and healthcare
- people who make a difference in communities every day. When you join our bank, you'll become part of a values-led organisation where passion, excellence, growth and sustainability guide the way we work. Together, we're creating an inclusive culture, delivering great member experiences, and proving that banking can be a force for good.

How to apply
Please click the APPLY button and follow the prompts. For a confidential conversation, please contact [email protected]. Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.

📌 SeniorEngineer (Sydney)
🏢 Teachers Mutual Bank
📍 Sydney