About us
“Every nurse can and should own their own home. That’s the whole business. It’s not a tagline.” Tim Boyle, Founder Finance4Nurses is Australia’s leading mortgage broking business for nurses. We’ve helped thousands of nurses into their own home, and we’re growing fast. Nurses are the only clients we serve. We’re not a generalist brokerage that sees a few nurses. Everything we do is built around what makes a nurse’s situation different: shift work, penalty rates, HECS debt, and a lending system that too often treats them as a “no” when they should be a “yes”. The roleYou’ll be the first person a nurse speaks to at Finance4Nurses. Nurses contact us every day. Some book an introduction call online. Others leave their details and ask us to call. Your job is to get back to them fast, make them feel heard, and book them in with one of our brokers. There is no cold calling. Every person you speak to has asked to hear from us. We’re growing this team to cover extended hours, seven days a week, so nurses can reach us when it suits their shifts. We’re hiring for several roles, full-time and part-time. Day to day you will:
• Call new enquiries quickly
• Run introduction calls: find out where they’re at, what they want and what’s in the way
• Book them in with a broker and make sure the meeting goes ahead
• Follow up nurses who haven’t booked yet, by phone, text and email
• Keep our CRM accurate so nobody falls through the cracks
• Hand each client to the broker team with everything they need Who we’re looking forWe’d rather hire someone with less experience who genuinely cares whether a nurse ends up in the right home than someone with ten years of closing sales calls. You’ll do well here if you:
• Enjoy talking to people and pick up the phone without hesitating
• Are warm, explicit and patient, and explain things without jargon




• Follow through. If you say you’ll call back at 3pm, you call at 3pm
• Are organised and comfortable working in a CRM
• Want work that makes a real difference to people Mortgage or finance experience is a bonus, not a requirement. We’ll train you. Customer service, healthcare, hospitality, real estate and sales support experience all translate well. Nurses thinking about a change from the ward are welcome to apply. You already understand our clients better than anyone, and you know shift work. How we measure success
• How quickly new enquiries hear from us
• How many become booked meetings with a broker
• How many of those meetings go ahead
• How clients describe their first experience with us Our valuesThese are the standards we hire and manage against.
• Nurses first, always. Every decision serves the nurse, not the deal.
• Make the hard thing simple. Plain English, no jargon, no making people feel small.
• Own it to the end. Someone always holds the client. No dropped balls.
• Run it like it’s yours. Initiative over permission.
• Steady and straight. Honest, direct, dependable.
• Always learning. We keep getting better, for ourselves, each other and our clients. The details
• Several roles available, full-time and part-time
• Rostered shifts. Depending on the roster, these may include early mornings, evenings and weekends.
• Melbourne-based. Hybrid, with some days a week required in our Heidelberg office (subject to your

working hours
)
• Reporting to Poonam Samant, Practice Manager
• Working alongside our broker, credit and client service teams
• Competitive, based on experience
• Start date flexible

How to apply
Send your resume and a short note on why this work matters to you, not just why you’d be good at it, to Poonam.
[email protected]. We review applications as they come in.

📌 Client Welcome Specialist (Melbourne)
🏢 Finance4Nurses
📍 Melbourne