Join our team as a confident and highly engaged professional committed to continuous learning and skill development. This is an excellent opportunity for a warm, detail-driven individual who is prepared to be challenged by change and thrives on adapting to an evolving, fast-paced setting.

About us
Join Locatrix, a purpose-driven tech company revolutionising indoor mapping and emergency preparedness. Our award-winning platform empowers first responders and facility/asset managers with life-saving spatial data. With over 1.4 billion square feet mapped and 465,000+ users, we're scaling rapidly across Australia and beyond. As part of a rapidly-growing team based in Mount Gravatt, you'll be the first point of contact for our customers and a key support to our Customer Success and Account Executive team. If you're passionate about meaningful impact, cutting-edge technology, and working in a collaborative environment
- Locatrix is where your skills can truly make a difference.

What You'll Do
(Roles & Responsibilities)
• Be the primary point of contact for customer and partner support enquiries via phone, and our email ticketing platform.
• Resolve enquiries using our product knowledge base, escalating technical or complex issues to the right team.
• Prepare and issue accurate, timely quotes, tracking their progress and following up with customers.
• Respond to smaller sales and service enquiries, passing larger opportunities to our Account Executives.
• Flag upsell and cross-sell opportunities and help coordinate onboarding of new customers.
• Maintain accurate customer, ticket and quote records in HubSpot CRM and assist with reporting.
• Suggest improvements to our support,



quoting and administration processes. What We're Looking For
• A warm, patient communicator who builds rapport easily, listens well and genuinely enjoys helping people, paired with a meticulous eye for detail and pride in getting things right the first time.
• Strong administrative and organisational skills.
• Experience in customer service, with exposure to quoting or sales administration highly regarded.
• High attention to detail and data accuracy, with a methodical approach to following processes.
• Experience with a CRM (HubSpot preferred) and ticketing systems.
• A team player with a proactive, solution-focused mindset and a commitment to Locatrix values. Essential Criteria
• Strong proficiency in Microsoft Office Suite (including Word, Excel, and PowerPoint) and data entry systems.
• Exceptional written and verbal communication skills.
• A commitment to learning new software platforms, processes and administrative governance.
• Prior administration and customer support experience (preferably 1–3 years).
• Australian work rights are required for this position.
• Reliable personal transportation (valid Driver's Licence and own vehicle required). Our Values
• Openness with respect
- Speaking and Listening / Everyone Matters
• Deliver exceptional value
- Serve with Purpose / Understand What Customers Value
• Act with integrity
- Transparent Communication / Accountability
• Value your team
- Sharing Knowledge / Positive Team Dynamics / Recognition
• Continually improve
- Learning and Development / Adaptability / ESG Responsibility
• Less fear, more heart
- Empathy / Responsibility / Supportive Environment

📌 Customer Support Officer (Gold Coast)
🏢 Locatrix
📍 Gold Coast