About Tuchuzy
• Tuchuzy is a premium multi-brand fashion boutique at 45 Hall Street, Bondi Beach, selling in-store and online at tuchuzy.com. We curate Australian and international designer labels for a style-led, loyal customer, and we run a fast-moving omnichannel business across Shopify, eBay and our Bondi store. We're a small, hands-on team: everyone pitches in, owns their area, and cares about the details that make a premium experience.

Key responsibilities
Receiving and stock control
• Receive supplier deliveries against purchase orders in Shopify Stocky; check quantities, sizes, colours and quality, and flag shortages or faults to the owner the same day
• Label, tag and barcode stock to Tuchuzy SKU standards before it's put away or sent to the store
• Maintain a logical bin/location system by brand, category and size
• Run weekly cycle counts and quarterly stocktakes; investigate and correct variances in Shopify
• Manage stock transfers between the warehouse and the Bondi store, keeping both locations accurate
• Pick orders from Shopify and eBay pick lists, matching SKU, size and colour exactly
• Check every item for faults, marks, loose threads and correct tags before packing
• Pack to the Tuchuzy presentation standard: tissue, branded packaging, inserts and any gift notes
• Print shipping labels and prepare parcels for courier pickup before the daily cut-off
• Process incoming returns: check condition, log them and hand over for restocking
• Steam, fold and re-bag stock as needed
• Help receive and put away deliveries, and assist with stock counts
• Keep packing stations stocked,



tidy and protected
• Flag any stock discrepancies, damaged goods or low packaging supplies to the Warehouse Coordinator Fulfilment oversight
• Plan the daily pick-pack-ship workload across Shopify, eBay and any other channels
• Allocate tasks to packers and make sure same-day dispatch cut-offs are met
• Spot-check packed orders for accuracy and presentation
• Manage courier bookings, pickups, and relationships with Australia Post and other carriers (domestic, NZ and US) Customer Service
• Respond to Zendesk enquiries Returns and exchanges
• Process returns: inspect condition, restock or quarantine faulty items, and update inventory
• Coordinate supplier returns and fault claims Supplies, space and safety
• Order packaging and consumables (boxes, tissue, mailers, tape, branded inserts) before they run out
• Keep the warehouse clean, organised and compliant with WHS requirements
• Prepare for sales peaks: pre-pack popular items, plan space, and roster extra help Skills and experience
• 2+ years in warehouse, stock control or e-commerce fulfilment (fashion or retail preferred)
• Hands-on with Shopify (Stocky a plus) or a similar inventory system
• Highly organised, accurate, and calm under deadline pressure
• Able to lead and train a small team
• Confident with Excel/Google Sheets
• Forklift licence not required What success looks like
• Inventory accuracy of 98%+ on counts
• Orders placed before the cut-off dispatched the same day
• Mis-pick rate under 0.5%
• Returns processed and back in stock within 48 hours

📌 Warehouse and Customer Service coordinator (Sydney)
🏢 Tuchuzy
📍 Sydney