About Pylontech Pylontech (SHSE: 688063) is a global leading energy storage company specialising in lithium battery solutions for residential, commercial and utility applications. With strong growth in Australia, Pylontech has established a solid presence through distributors and installer networks. Our Australian headquarters is based in Sydney, supporting nationwide operations. To support our expanding install base and deliver best-in-class customer experience, we are looking to grow our local technical support team. The Role We are seeking a Aftersales Service Engineer to support our residential and C&I; energy storage business across Australia. This is a hands-on, customer-facing role, responsible for:
• Technical support (remote & on-site)
• Commissioning and troubleshooting
• Supporting installers, distributors, and partners Location is flexible across Australia (Sydney / Melbourne / Brisbane preferred), with regular travel required.

Key Responsibilities
Technical Support & Troubleshooting
• Provide remote and on-site technical support for energy storage systems (residential & C&I;)
• Diagnose and resolve system issues including battery, inverter, and communication faults
• Support firmware upgrades, commissioning, and system optimisation Commissioning & Field Service
• Assist installers and partners with system commissioning and setup
• Conduct on-site inspections and troubleshooting when required
• Ensure systems are operating safely and efficiently Installer & Partner Support
• Work closely with installers, distributors, and retailers to provide timely technical support
• Build strong relationships with partner technical teams




• Deliver a high level of customer experience and issue resolution Issue Management & HQ Coordination
• Report product issues clearly and follow up with HQ engineering teams
• Track and manage technical cases to ensure closure
• Support root cause analysis and continuous product improvement Training & Technical Enablement
• Provide technical training and guidance to installers and partners
• Support technical workshops, webinars, and product demonstrations What We’re Looking For Education & Experience
• Bachelor’s degree in Electrical, Electronics, Power Systems, or related field
• 1–3+ years experience in solar, battery, or renewable energy industry
• Experience with system troubleshooting and commissioning preferred Technical Skills
• Valuable understanding of:
• Solar PV systems
• Battery energy storage systems (BESS)
• Inverters and communication protocols
• Ability to analyse and solve technical problems independently
• Familiar with tools such as monitoring platforms, basic networking, and electrical testing Skills & Attributes
• Strong customer-facing communication skills
• Hands-on, proactive, and solution-oriented mindset
• Ability to manage multiple issues and prioritise effectively
• Willingness to travel frequently across Australia
• Full working rights in Australia
• Valid driver’s licence Why Join Pylontech
• Work with a fast-growing global energy storage leader
• Be at the forefront of Australia’s energy transition
• Strong exposure to real-world systems, installers, and large-scale deployments
• Opportunity to grow into senior technical or solution roles
• Competitive salary + performance incentives

📌 Aftersales Service Engineer, Australia (Sydney)
🏢 Pylontech
📍 Sydney