About Insicon Cyber Insicon Cyber is an Australian cybersecurity consultancy based in North Sydney. We deliver managed detection and response (MDR) and SOC services, governance, risk and compliance (GRC), and fractional CISO services to mid-market organisations across Australia and New Zealand. The role We’re looking for an experienced account manager and service delivery manager to look after our existing customers across Australia and New Zealand. You will be the main day-to-day contact for a portfolio of accounts, ensure services are delivered as contracted, and grow those relationships over time. You will work closely with our SOC, GRC and consulting delivery teams and report to leadership on client health and service performance.

Key responsibilities
Client relationships and account management
• Own the relationship with assigned customers and act as their trusted advisor
• Run regular service reviews, account reviews and executive briefings
• Build a clear understanding of each client’s business, risk profile and security priorities
• Identify renewal, expansion and upsell opportunities, and work with sales to progress them
• Manage scope changes and commercial conversations in partnership with the sales team Service delivery management
• Track performance against SLAs and contracted deliverables and provide regular reporting on outcomes.
• Coordinate onboarding and transition of new services with delivery teams
• Lead client communications during escalations and major incidents through to resolution
• Ensure monthly and quarterly service reports are accurate, timely and useful




• Track client-facing actions and risks across the account portfolio
• Feed client feedback into service improvement and the product roadmap Governance and reporting
• Keep account records, service documentation and contact information current in our CRM and ticketing tools
• Support client audits, compliance evidence requests and due diligence questionnaires
• Contribute to process improvement across account management and service delivery About you Essential
• 3+ years in account management, service delivery or client success within a managed security, MSP or IT services environment
• Working knowledge of cybersecurity services, including SOC/MDR, SIEM, vulnerability management, and frameworks such as ISO 27001 or the Essential Eight
• Robust stakeholder management skills, with the ability to engage both technical and executive audiences
• Excellent written and verbal communication
• Experience managing multiple accounts and competing priorities
• Proficiency with CRM and service or ticketing tools (for example, HubSpot or Jira)
• Right to work in Australia
- Mandatory Desirable
• Experience with ITIL or another service management framework
• Experience serving clients in New Zealand, or familiarity with NZ privacy and regulatory requirements
• Understanding of the Australian Privacy Act and APRA CPS 234 for regulated clients
• A technical background in IT operations, consulting or security before moving into account management
• Familiarity with Microsoft 365 and cloud platforms such as Azure or Google Cloud

📌 Technical Account Manager (Sydney)
🏢 Insicon Cyber
📍 Sydney