About the role
As a Change Management Specialist you'll help make sure the IT systems that thousands of residents and staff rely on every day are changed safely and improved over time.

What you'll do
• Manage IT change in line with ITIL standards. You'll make sure every change is planned, assessed, delivered and reviewed properly.
• Lead our Change Advisory Board (CAB) and keep changes moving with clarity and good governance.
• Step in as Incident Manager for critical IT incidents during business hours. You'll coordinate the response and capture the details.
• Run Post Implementation and Post Incident Reviews. You'll turn lessons learned into real improvements and share them across the organisation.
• Build strong relationships across the IT team and the wider organisation, and help people understand why good change practice matters. This position is required to provide quality customer service and create value for the community. To be successful in this role, you will have:
• Degree qualification in Information Technology, Cyber Security, Governance or related field OR demonstrated solid contemporary experience in a similar role, combined with ongoing career development.
• A customer-first mindset and the ability to communicate clearly with technical and non-technical people.




• Confidence to lead discussions, give frank and honest advice, and bring people along on the change journey.
• A passion for compliance, continuous improvement and getting things right. Offer Details The commencing salary for this position is up to $100,549.03. Central Coast Council also provides progression opportunities for employees to progress up to the maximum salary of $116,501.17 on completion of assessment of skills and performance plus 12% superannuation
• We have a permanent role available
- select as required.
• This role will be able to access a 9 day fortnight
• We are able to offer hybrid and flexible working conditions for this role
- 2 days from home and 3 days onsite
• This role is located at the Wyong Administration Building Want to know more? The contact person for this role is Ben Murphy, ITIL Cyber and Compliance Lead. You can contact Ben at Ben.
[email protected]. This position will close for applications at midnight on Sunday, 29 November 2026. We will not accept unsolicited resumes or applications being presented by recruitment agencies. Desired Skills and Experience Change Management, Information Technology, Stakeholder Engagement,

📌 Change Mangement Specialist (Central Coast Council)
🏢 Central Coast Council
📍 Central Coast Council