About the Role
Reporting to the Customer Care & Service Manager, you will play a key role in supporting our repairs and spare parts operation. You'll be responsible for assessing and repairing products, managing spare parts inventory, processing returns, and assisting with day-to-day warehouse activities to ensure our customers receive exceptional after-sales service.

Key Responsibilities
• Support daily warehouse operations, including stock movement and inventory management.
• Pick, pack and dispatch spare parts and customer orders.
• Assist with the distribution of spare parts to service centres.
• Conduct product assessments and repairs.
• Strip products for reusable parts where required.
• Process returns and maintain accurate records.
• Perform data entry and maintain information within CRM and SAP systems.
• Deliver excellent customer service to internal and external stakeholders.
• Maintain a safe, clean,



and organised work environment.
• Contribute to continuous improvement initiatives within the repairs operation.
• Assist with documenting repair procedures and sharing best practices with the team. About You To be successful in this role, you will have:
• Previous warehouse, stores, repairs, or technical service experience.
• Solid attention to detail and organisational skills.
• Comfortable using computer systems and data entry programs.
• A proactive, hands-on approach to work.
• Good problem-solving and troubleshooting skills.
• The ability to work independently and as part of a team.
• A commitment to workplace safety and quality standards.
• Excellent communication and customer service skills.

📌 Repairs & Spare Parts Technician (Melbourne)
🏢 Samsonite
📍 Melbourne