About Us:

ARYZTA is an international food company headquartered in Switzerland, holding a leading global position in frozen B2B bakery industry across Europe and Asia-Pacific regions. Catering to widely diverse customer channels including grocery, convenience, quick-service restaurants, and foodservice, ARYZTA employs approximately 7,500 people around the world.

In Australia & New Zealand our thriving business operates across four cutting-edge industrial bakeries in VIC, NSW and New Zealand, supported by large scale distribution centres in key locations and fuelled by the dedication and passion of valued employees.

We offer:

- Competitive remuneration
- Ownership and scope for career development.
- Flexibility for hybrid working.
- Work in an environment that values safety, innovation, and continuous improvement.
- Great Company culture – Employer of Choice Award 7 years in a row!

About the Role:

A great opportunity has become available for a Supply Planner/ Customer Service to join our team based at our Liverpool, NSW site on a 12-month maternity leave cover contract.

As a Supply Planner at ARYZTA, you will play a pivotal role in ensuring our Quick Service Restaurant (QSR) customers receive timely and accurate supply to meet their inventory needs.

This is an outstanding prospect for a proactive, customer-focused individual to develop their skills in a fast-paced, dynamic environment. Full training will be provided to the successful candidate who demonstrates a genuine interest in the industry and a strong willingness to learn.

Here's what you'll be doing:

- Conduct outbound calls to QSR customer locations to assess inventory requirements, including local promotional activities.
- Use forecasting systems, historical sales data,



and promotional activity insights to forecast future demands for your assigned customer group..
- Identify and mitigate risks associated with restaurant stock levels, actively resolving unforeseen product shortages and keeping customers informed of actions taken.
- Record and report product quality complaints to ensure continuous improvement.
- Collaborate with distribution and production teams to ensure supply demands are met within the appropriate timeframe.
- Anticipate and plan for events that may impact store sales, ensuring proactive supply management.
- Handle customer needs professionally and promptly, ensuring high levels of satisfaction.

Working hours: This is a full-time role, operating on a rotating roster of 5 days per week. Our team start early in the morning and typically work either 5am-1pm or 9am-5pm shifts.

What you will bring to the role:

- Previous customer service experience ideally in a QSR environment will be highly regarded.
- Adaptability to fast-paced environments and strong numerical skills.
- MS Excel knowledge will be highly regarded.
- A professional and confident phone manner and exceptional customer service skills.
- Great coordination, time management, and organizational skills.
- The ability to work independently as well as collaboratively within a team
- Keen attention to detail and a willingness to learn.
- Analytical and problem-solving abilities, with proficiency in data analysis.
- Availability to work early shifts.

Your Application:

If your experience, background and aspirations align with the requirements of the role and you are ready to take on a career defining opportunity, we encourage you to apply! Please APPLY ONLINE or email [email protected] for more information.

📌 Supply Planner (12-month contract) (Liverpool)
🏢 Aryzta
📍 Liverpool