About the opportunity:
As an Administrative Officer Medical Records - Receptionist, you will be the face of the Health Service, managing general enquiries, updating confidential information into medical records, answering the phone and directing calls, patient travel. This role will provide effective and efficient, confidential administrative support.

The incumbent will help in making a difference to the health outcomes of people on Palm Island by supporting health workers, doctors and nurses at Joyce Palmer Health Service. Joyce Palmer Health Service will provide you with the required training to assist you in this role, so that you will be familiar with all administration systems and help in general training to support career progression.

Competitive salary and benefits:
Two x casual positions, non-standard hours
Casual rates of $41.43 to $48.63 p.h. (AO2)

Requirements:
The appointee must be able to source own accommodation on Palm Island.
The Administration staff usually provides service from 8:00am to 8:00pm Monday to Sunday. The successful candidate is required to participate in the roster covering these hours. During Public Health Concerns may be required to work evenings and nights on a rotating basis.
This is a Vaccine Preventable Disease (VPD) risk role.
Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

About your new employer:
Career Growth and Development

We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health,



or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).

Supportive Workplace Culture and Regional Advantage

A solid community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Located in a stunning tropical island group, Palm Island - also known as Great Palm Island and traditionally known as Bwgcolman - is the largest of twelve vibrant islands in the region. This close-knit community offers a unique blend of rich cultural heritage and breathtaking natural beauty.

Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.

Apply now and be part of something extraordinary!

Enquiries are welcome; for a confidential discussion please contact: Judith Townsend-Stahre on (07) 4752 5100.

Applications close: Thursday, 26 November 2026.

Please download the Role Description from the 'Documents' section below for application/interview preparation and future reference.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

📌 Administrative Officer (Palm Island) (Townsville City)
🏢 Queensland Health
📍 Townsville City