About the Role

We’re looking for a Product Owner to own the roadmap and delivery of our Platform Services – the wholesale platform that allows our Retail Service Provider (RSP) partners to connect to and grow on the Gigacomm network.

Reporting to the GM of Product Strategy, you’ll spend most of your time (around 90%) leading product ownership for Platform Services, working closely with our Wholesale team, RSP partners and the Platform Development Team to turn business strategy into capabilities that get delivered. The remaining 10% is spent supporting our Retail Tech team with agile coaching and requirements support, helping them build the practices to manage their own delivery over time.

This is a hands-on role at an important stage for Gigacomm. As we grow our wholesale business and modernise our platforms, you’ll set the priorities, make the trade-off calls and build the product discipline that keeps delivery predictable.

About Us

The future of the world is increasingly digital and connected however many Australians suffer from frustratingly slow internet.

At Gigacomm, we believe in the power of connectivity to improve the world we live in. We build and operate an independent network which uses the latest technology to provide reliable, ultra-fast internet to Australian homes and businesses.

We are committed to building a diverse and inclusive team who bring different perspectives, that help best represent the customer and communities we serve, and who contribute to building a rewarding culture.

What You’ll Do

1. Wholesale Platform Product Ownership

- Own the wholesale platform roadmap and backlog – setting priorities and making trade-off decisions that balance business value with technical constraints
- Translate the needs of RSP partners and our Wholesale team into clear requirements,



user stories and acceptance criteria
- Lead sprint planning and backlog refinement with the Platform Development Team
- Define and track success measures for wholesale capabilities, including the APIs that support RSP onboarding and growth
- Accept delivered features and validate them with stakeholders and RSP partners, feeding what you learn back into the roadmap
- Communicate delivery progress, risks and trade-offs clearly to the CTO and stakeholders across the business

2. Retail Platform Support (10%)

- Coach the Retail Tech team on agile ways of working and facilitate their delivery practices
- Support Retail prioritisation, requirements and backlog planning
- Build the team’s capability to manage its own delivery over time

3. Agile Practice & Delivery Excellence

- Run agile ceremonies, including sprint planning, refinement, retrospectives and showcases
- Establish consistent product practices, including definitions of ready and done, user story standards and product documentation
- Remove blockers for the team and drive continuous improvement in how we deliver
- Build strong collaboration between product and engineering, working with engineering leadership on dependencies, resourcing and architecture decisions

4. Technology Transformation Support

- Balance new feature delivery with platform modernisation, keeping delivery on track through platform change




- Provide product input into the selection and integration of new operational and business support systems
- Help ensure the business gets real value from its platform investments

What You’ll Bring

- 5+ years’ experience in product ownership or product management
- Hands-on experience working within agile/scrum teams
- A proven ability to translate business requirements into well-defined, deliverable user stories
- Experience working closely with engineering teams and technical leaders
- Strong stakeholder management skills across business and technology functions
- Sound judgement on prioritisation, with the confidence to say no to low-value work and explain why
- Comfort working in a fast-paced, resource-constrained environment with ambiguity and changing priorities
- Strong written and verbal communication, commercial acumen and a bias for action

Highly regarded:

- Experience in telecommunications, ISP or B2B SaaS environments
- Understanding of wholesale/B2B business models and API products
- Experience managing products through a platform transformation
- Experience delivering products in a regulated environment

Why Join Gigacomm

- Be part of building something meaningful
- Work in a collaborative, inclusive team
- Join a scaleup with the energy of a startup
- Shape the platform behind our wholesale growth and help our RSP partners succeed
- Have real ownership – full authority over backlog priorities, working directly with the CTO and GM of Product Strategy

Company Overview

We believe the future of the world is digital and connected and that everyone needs greater access to and more choice of digital infrastructure. Our mission is to build better, more intelligent access networks to connect more people and businesses to more affordable ultra-rapid internet.

📌 Product Owner (Melbourne)
🏢 GigaComm
📍 Melbourne