Graduate Entry Level Customer Success | Brisbane

Tanda is building Australia's leading workforce management platform, and we're looking for smart, ambitious graduates to join us as we continue to grow.

If you've recently graduated and you're ready to get out of the classroom and into a role where you'll actually have responsibility, talk to customers and learn how a tech business works, this is a great place to start.

At Tanda, you won't spend your first year making coffee, sitting in meetings or waiting for someone to give you something to do.

You'll be working with customers, learning from experienced people and getting a genuine look at how a fast-growing technology company operates.

The role

Our graduate role is an entry-level Customer Support Specialist, giving you the opportunity to start your career in a customer-facing role and build a robust understanding of our business.

Customer Success

As a Graduate in Customer Success, you'll join our Support team and work with our existing customer base to help them unlock the full value of their Tanda subscription.

You'll:

- Deliver fast, thoughtful support predominantly via chat and email

- Investigate and troubleshoot technical queries with confidence

- Guide business owners and managers through best-practice system usage

- Build relationships with decision-makers

- Collaborate with product and engineering teams to escalate and resolve complex issues

- Identify recurring trends and customer insights to help shape product and sales strategy

If you're hardworking, confident, curious and enjoy talking to people, this could be a great place to kick off your career in tech.

Why start your career at Tanda?

We're not interested in putting graduates through a cookie-cutter program where everyone does the same thing for 12 months.

We hire based on real business demand, meaning you'll join a team because there's a genuine role for you to play.

You'll get:

- Real responsibility from day one: You'll be trusted with meaningful work and customer interactions early

- Hands-on training and mentorship:



Learn from people who have built careers at Tanda and beyond

- Broad business exposure: See how sales, customer success, product, marketing and other teams work together

- Opportunities to grow: Previous Tanda graduates have gone on to become Implementation Consultants, Account Executives & Account Managers, as well as stepping into leadership roles in Brisbane and our global offices

- A team you'll actually enjoy working with: We're ambitious, work hard and take pride in doing things properly

About Tanda

Tanda is a fast-growing Australian technology company on a mission to eliminate employment friction so businesses can employ with confidence.

We're building Australia's leading all-in-one workforce management platform, covering everything from rostering and time & attendance to staffing optimisation, employee engagement, payroll and labour compliance.

Thousands of businesses across Australia use Tanda, and we're continuing to grow globally with offices in Brisbane, Chicago, Canada and London.

Our Brisbane HQ is where you'll be based, working alongside the teams building, selling and supporting the product.

About you

We're looking for graduates who are:

- Naturally curious and confident learning new systems and technology

- Comfortable talking to new people

- Bring strong analytical and problem-solving skills

- Hardworking, resilient and willing to take initiative

- Organised and accountable

- Excited by technology and working in a fast-paced environment with a high-performing team

- Interested in building a career in sales, customer success or technology

- Someone who wants to be challenged and given real responsibility

You don't need previous tech or customer success experience.

We'll teach you the product and the role. What we can't teach is curiosity, attitude and the desire to get better.

The details

Brisbane HQ
Full-time
On-site

To be eligible, you'll need to have completed a bachelor's degree in any discipline within the last 12 months.|

This is an on-site role and you'll need to be available to work full-time from our Brisbane headquarters.

📌 Tanda Graduate Entry Customer Success Role (January 2027 Start) (Fortitude Valley)
🏢 Tanda
📍 Fortitude Valley