Contact Officer:

Alexander Carew, [email protected] (02) 6136 9760

Closing Date:

11.59pm AEDT, Friday 11th December 2026

We actively seek to reflect the diversity of the Australian community in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability and/or who are neurodivergent, people from culturally and linguistically diverse backgrounds and members of the LGBTQIA+ community, including people of all genders and gender identities. We uphold gender equality as a core organisational value. If you’re interested in the role but feel uncertain, we still encourage you to apply if you feel your passions, transferable skills and valuable experience align with this position.

The opportunity we have available

The National Sports Tribunal is seeking a highly organised and motivated Case Manager (APS5) to support the efficient delivery of independent, fair and timely dispute resolution services across Australian sport.

The Case Manager plays a pivotal role in supporting the National Sports Tribunal's dispute resolution functions and contributing to key organisational projects and initiatives. Working within a small, high-performing team, you will assess and manage matters throughout the case lifecycle, ensuring applications meet legislative requirements and are progressed efficiently, fairly and in accordance with established procedures. You will serve as a primary point of contact for parties, provide procedural guidance, coordinate hearings and mediations, and work closely with Tribunal Members to facilitate the timely resolution of disputes.

In addition to case management responsibilities, you will contribute to the ongoing development and effective operation of the Tribunal through project delivery, stakeholder engagement and continuous improvement initiatives.

The role requires strong analytical, organisational and communication skills, with responsibilities including undertaking research and preparing briefings, maintaining accurate case records, coordinating support services for proceedings, managing procurement and contract activities, and developing practical solutions to enhance service delivery and operational effectiveness.

What you will do

Key Responsibilities

- Assessing applications and supporting documentation to determine compliance with the National Sports Tribunal's legislative and procedural requirements.
- Managing matters throughout the case lifecycle, including monitoring deadlines, coordinating communications and maintaining accurate records.
- Providing timely and professional advice to parties regarding Tribunal processes, requirements and timeframes.
- Liaising with Tribunal Members to support the effective and efficient management of disputes and proceedings.
- Undertaking research and analysis to support decision-making and assist Tribunal Members as required.
- Maintaining case management systems and records in accordance with information management and governance requirements.
- Coordinating hearing and mediation logistics, including venue arrangements, transcription services, interpreters and other support services.
- Identifying opportunities to improve client service delivery and contributing to problem-solving, issue management and continuous improvement initiatives.
- Leading and supporting projects that enhance the administration and operation of the Tribunal, including procurement, contract management and stakeholder engagement activities.
- Preparing high-quality correspondence, reports, briefings, file notes and other written materials for a range of internal and external audiences.
- Undertaking other duties consistent with the classification and operational requirements of the Tribunal.

The successful candidate applicant is required to routinely view harmful content as an inherent requirement of the role. This may include any of the following, reading descriptions of painful and traumatic events experienced by others, abusive or offensive language, graphic violence etc. The department acknowledges this type of work is not suited for everyone. If you believe you would find this type of information distressing or triggering, please reflect on whether this is the right role for you.

Inherent requirements for the role

The inherent requirements for this role include:





- Ability to apply legislation and policies – legal qualifications* are required.
- Written and verbal communication skills of a high order, including strong interpersonal and communication skills and ability to develop and maintain effective internal and external working relationships.
- Strong analytical and problem-solving skills with a solid attention to detail and sound judgement.
- Excellent planning and organisational skills, including the ability to manage competing priorities and tight deadlines and deliver work to a high standard.
- Demonstrated personal drive, integrity, and professionalism.
- Ability to work independently and collaboratively to produce high quality work.
- The successful candidate for this position will be able to demonstrate their capability against the APS5 Work level standards.

(*) To be eligible for this position candidates must hold a legal qualification and/or be in their final semester of a tertiary legal qualification.

RecruitAbility

The Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is committed to supporting the employment and career development of people with disability. Our participation in APS RecruitAbility means we will progress an applicant with disability to a further stage in the recruitment process, where they opt into RecruitAbility and meet the minimum requirements for the vacancy.

The RecruitAbility minimum requirements are listed above under ‘inherent requirements for the role’.

You will be asked to indicate if you wish to opt into RecruitAbility in the application form. You must tick the 'opt in' box to participate in RecruitAbility. Simply declaring that you have a disability will not automatically include you.

We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please advise in the application form or get in touch with the contact officer if you need any adjustments made.

More information can be found at RecruitAbility scheme: A guide for applicants | Australian Public Service Commission.

Desirable requirements

- Previous tribunal and/or alternative dispute resolution experience
- Understanding and/or practical experience within Australia’s Sporting sector including the National Integrity Framework

Cultural capability requirement

The department believes every role contributes to cultural safety and that building staff cultural capability helps us deliver better policies, programs and services for First Nations people and the broader Australian community. Candidates will be required to demonstrate their willingness to develop their cultural capability as part of the assessment process. In making it a requirement across all roles in our department, we are taking a practical step in delivering our commitments under the Our Stories on Country Agreement and the Diversity, Equity and Inclusion Strategy 2025–28.

As an APS5 you will be expected to:

- Consider the cultural context and implications of work area outcomes.
- Engage respectfully with Aboriginal and/or Torres Strait Islander stakeholders, building trusted relationships.
- Communicate respectfully and seeks appropriate cultural input to inform decisions.

What else can we offer?

The National Sports Tribunal is dedicated to fostering personal and professional development, empowering individuals to set goals, acquire new skills, and cultivate unique qualities that define who they are. We believe that this not only leads to a more fulfilling and happier life but also enhances the overall quality of our work. Some of the benefits we offer include:

- Access to our study Assistance Program that provides paid leave and financial support for you to undertake courses of study that contribute to the improvements of your professional skills and knowledge relevant to our work and broader Australian Public Service.
- Flexible working opportunities, including part-time hours, and home-based work.





Join our department and embark on a journey of growth, fulfillment, and well-being. Experience personal and professional development, prioritise your health, and be part of a vibrant and positive culture that empowers individuals and drives exceptional performance.

Eligibility requirements

Employment with the Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:

- Citizenship: candidates must be an Australian citizen at the time of submitting your application.
- Health Assessment: The preferred candidate may be required to undergo a medical examination conducted by the department’s preferred medical provider.
- Security Clearance: The successful candidate must be able to obtain and/or maintain a security clearance at Baseline Clearance Level. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
- Police check: The successful candidate must complete an Australian Federal Police criminal history check.
- Integrity and Performance check: The successful candidate must satisfy the requirements in an Integrity and Performance check which is completed by your most recent employer.

How to apply

Applications for this opportunity close at 11.59pm AEDT, Friday 11 December 2026.

Prior to preparing your application for the department, please read our Artificial intelligence (AI) in recruitment at the department principles. The principles aim to help you use AI in a way that supports your application and maintains fairness and transparency while maintaining your integrity as a candidate. They outline what is and isn’t acceptable use of AI in APS recruitment.

In applying for this position, you are not required to address individual selection criteria. Rather, you should provide in a PDF document a statement of no more than one page outlining your background, capabilities and experiences and how these align with the advertised role.

You should also provide a tailored CV in PDF, no more than three pages. The capabilities and behaviours required to be successful for this role are identified in the ‘inherent requirements for the role’ section.

Your application should be received through the department’s online recruitment system prior to the closing date and time to be considered.

If you experience any issues with the system please contact the recruitment team on 02 6136 8989 or via email at [email protected] to discuss an alternative way to submit your application.

Please advise the contact officer if you require adjustments during the recruitment process. We recognise and value diversity as our strength and promote a culture of inclusion to enhance our work performance and the wellbeing of our employees. We are committed to systems that are accessible, inclusive and safe for all. If you need any further information about accessibility and inclusion at our department, please contact [email protected].

Timeline and assessment

A selection panel will be established to assess your suitability against the advertised role.

If a merit pool is established it will be valid for 18 months from date it first appeared in the APS Gazette.

Applications open: 12 November 2026

Applications close: 11 December 2026

Application shortlisting: 17 December 2026

Further assessments: Week starting 11 January 2027

Selection report finalised: Week starting 18 January 2027

Offers and announcements: Week starting 25 January 2027

The above is indicative only, please reach out to the contact person if you have any questions on the recruitment process or timeframes.

Your application will be assessed against the inherent requirements of the role, the Work level standards and in comparison to other candidates who applied. Once the entire applicant pool has been assessed, the panel will create a shortlist of applicants. If your application is shortlisted, you may be asked to undertake further assessment, this may include work sample testing, interviews and reference checks.

Work with us. Apply now!

📌 Case Manager, National Sports Tribunal (Brisbane)
🏢 Australian Department of Infrastructure and Regional Development
📍 Brisbane