About the Role:

Happy Alley is a growing café and bakery known for its cookies, coffee, and fresh sandwiches. We are currently seeking a reliable and experienced Customer Experience Leader to lead our Customer Service team in our new location in Miranda. The ideal candidate will be passionate about hospitality with solid interpersonal skills who can deliver a welcoming, positive, and professional guest experience.

What We Are Looking For:

- Team Leadership: Be able to influence and motivate a team of customer service attendants.
- Structured Approach: Be able to implement and enforce processes and policies.
- Exceptional Customer Service: Proven ability to deliver a warm, positive guest experience and build quick rapport with regular customers.
- Strong Barista Skills: Experience in preparing a variety of hot and iced drinks.
- Proactive & Reliable Attitude: A team player who takes pride in punctuality and seamlessly assists across floor service and cleaning.
- Fast-Paced Efficiency: Ability to maintain composure, speed, and accuracy during busy periods.
- Strong Communication:



Excellent verbal skills to take orders accurately, handle point-of-sale systems, and manage customer requests professionally.

Requirements:

- Minimum 2 year of experience in a similar role
- Experience in opening a new venue
- Ability to maintain composure and efficiency under pressure while engaging warmly with our customers
- Weekend availability is essential
- Strong work ethic and a positive attitude

Why Join Us:

- Supportive team environment
- Opportunities for growth and development
- Fast-paced and friendly workplace
- Work day shifts

If you meet the above criteria and are ready to bring your skills and energy to our team, we’d love to hear from you! Apply Now.

Pay: $70,000.00 – $75,000.00 per year

Benefits:

- Employee discount
- Free drinks
- Free food

Experience:

- Barista: 1 year (Required)

Language:

- English fluent (Required)

Work Authorisation:

- Australia (Required)

Work Location: In person

📌 Customer Experience Leader (Miranda)
🏢 Happy alley
📍 Miranda