OTR – Assistant Store Manager
OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a protected and sustainable energy future for all Australians. With Viva Energy Australia’s national footprint and OTR’s history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.
About the Role
Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.
Salary: $80,500
About You & Your Skills

- Leadership experience in a retail/hospitality capacity
- A passion to drive your own career, and others around you, forward
- Well-developed and professional communication skills
- Passion for delivering exceptional customer service and training to others
- Ability to adapt to change
- Strong attention to detail
- Strong sense of teamwork

Responsibilities

- Bring the Customer Promise to life
- Build a sales and customer satisfaction culture
- Manage the day to day running of the store




- Deliver our guests the best possible service and product quality to fulfil the OTR Promise
- Execute the OTR standards in practice
- Implement initiatives and promotions in store
- Manage and address human resources, safety and operational matters as they arise
- Coach, train and support the store team to meet OTR standards, provide exceptional customer experiences and deliver on the OTR Promise.
- Assist with the recruitment, induction, training and development of new team members

Some Perks of Joining the Team

- 10% fuel and eligible in-store discounts
- Paid parental leave for eligible team members
- Recognition and rewards for career milestones
- Access to health, wellbeing and employee support programs
- Opportunities to develop your skills and grow your career across Viva Energy Retail's network of brands, including secondments and leadership training
- Be part of a business that serves local communities across Australia

When you apply, you'll be invited to complete a short online chat through Sapia.ai. This simple, flexible assessment can be completed anytime, anywhere from your preferred device and helps us learn more about your skills, experience and suitability for the role.
Our team carefully reviews every application and Sapia response. Shortlisted candidates will then be invited to participate in the next stage of the recruitment process, which will include an interview with the hiring team.

Pre-Employment Requirements:
The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

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