About us

Authentic Collective Co. supports children, young people and adults with disability across Cairns and Townsville. Our promise is simple: Support. Done Differently.

We see the person first. That means seeing the person rather than a diagnosis, a behaviour or their hardest day. We build support around each person, their goals and the people who matter to them.

How we work

- Listen. We start with connection and get to know the person at their pace.

- Notice. We pay attention to strengths, cues and what really matters.

- Break it down. Big goals become bite-sized, achievable steps.

- Look back together. We reflect on what worked, celebrate the wins and plan what's next.

The role

We're seeking expressions of interest from casual Disability Support Workers in Townsville to join our talent pool. Shifts are offered as recent participants join, matched to your location, availability and skills. You'll work mostly one-on-one in people's homes and out in the community. Each participant's plan guides your shifts, and a director is on call every shift. Your work will include:

- Social and community access: outings, shared interests and connection

- Everyday living: routines, cooking, cleaning, appointments and daily tasks

- Skill building: practising everyday and social skills step by step towards goals

- Transport to appointments, activities and outings

- Clear, respectful shift notes after every support

What you'll need before your first shift

- A Certificate III, Certificate IV or Diploma in a relevant field, or be actively working towards one. Relevant fields include Individual Support (Disability), Community Services, Mental Health, Youth Work and Early Childhood.

- NDIS Worker Screening clearance

- Queensland Blue Card

- NDIS Worker Orientation Module certificate

- Current First Aid (HLTAID011) and CPR (HLTAID009)

- Cultural awareness training certificate





- Safe food handling certificate

- Current driver's licence

- A registered, roadworthy vehicle with insurance that covers business use, including transporting participants

- The right to work in Australia

Still finishing a qualification or waiting on a clearance? Apply anyway and tell us where you're up to. Everything must be in place before your first shift.

Nice to have

- Experience (paid or unpaid) in disability, mental health, youth work, aged care or childcare

- Experience supporting children and young people, autistic people, people with psychosocial disability, or people with a behaviour support plan

- Manual handling, medication assistance or Mental Health First Aid training

Who you are

We hire for values first and train for the rest. You're respectful and patient, reliable, calm under pressure and honest when something isn't right. You're also comfortable using a smartphone app and online forms.

What we offer

- Pay under the SCHADS Award, including penalty rates, allowances and 25% casual loading

- Paid travel time between participants and a per-kilometre allowance

- Paid induction, training and supervision

- Flexible shifts across weekdays, evenings and weekends

- Directors you can always reach, and room to grow as we grow

How to apply

Apply through Indeed with your resume and a short note telling us:

- your location (Cairns, Townsville or both)

- your availability

- why this work matters to you

Shortlisted applicants will be invited to complete a short pre-employment form and book an interview.

We welcome applications from Aboriginal and Torres Strait Islander people, people with lived experience of disability, and people of all cultures and backgrounds.

Authentic Collective Co. acknowledges the Traditional Custodians of the lands on which we live and work, and pays respect to Elders past and present.

Pay: $45.28 – $49.41 per hour

Benefits:

- Travel reimbursement

Work Location: In person

📌 Disability Support Worker (Casual) – Townsville
🏢 Authentic Collective
📍 Townsville