Role Type

On-site • Contract • Full-time • Experienced

Description

About the Opportunity

Opes Cyber Security, in partnership with DXC Technology, is seeking an experienced UX / Human-Centred Design Specialist to support a significant Government data and analytics transformation program.

The engagement is expected to commence with a discovery and architecture definition phase, focused on refining business requirements, confirming the target operating model and validating the technology and software platform selections required to support the transformation.

The anticipated solution will incorporate secure data ingestion and integration across Government, rules and analytics, explainable AI, workflow automation and human-led decision-making across classified LOW and HIGH environments.

The UX / Human-Centred Design Specialist will play a key role in ensuring the proposed solution is designed around the needs of its users, supporting intuitive, accessible and effective interactions across complex data and analytics environments.

Working closely with business stakeholders, subject matter experts, business analysts, enterprise architects, solution architects and technical delivery teams, you will lead user research, experience design and usability activities to understand how users interact with information, make decisions and complete critical business processes.

You will help translate complex operational requirements into intuitive user experiences, ensuring that analytics, automated workflows and AI-enabled capabilities support human decision-making rather than introduce unnecessary complexity.

This is an opportunity to influence the design and usability of a significant Government transformation from initial discovery and research through to implementation and ongoing refinement.

Key Responsibilities

- Lead human-centred design and UX activities throughout discovery, solution definition and implementation phases.
- Conduct user research, interviews, workshops and contextual enquiries to understand user needs, behaviours, pain points and operational requirements.
- Develop user personas, journey maps, service blueprints and experience maps to inform future-state solution design.
- Analyse existing user workflows, systems and processes to identify usability challenges and opportunities for improvement.
- Translate user research and business requirements into transparent UX strategies, design principles and experience recommendations.
- Design intuitive user journeys, interfaces, dashboards and workflows that support complex data-driven decision-making.
- Develop wireframes, prototypes,



interaction designs and high-fidelity mock-ups to communicate proposed user experiences.
- Work closely with business analysts, solution architects and engineering teams to ensure user experience requirements are incorporated into technical designs.
- Design experiences that support the interpretation and presentation of complex data, analytics and insights.
- Consider how explainable AI, automated recommendations and rules-based decision-making can be presented to users in a clear, transparent and understandable way.
- Ensure human oversight and intervention are appropriately incorporated into automated workflows and decision-support capabilities.
- Conduct usability testing and user validation activities to assess design effectiveness and identify opportunities for improvement.
- Ensure designs consider accessibility, usability, consistency and relevant Government digital standards.
- Support the design of user experiences across multiple systems, platforms and classified operating environments.
- Collaborate with change management and business transformation teams to support user adoption and organisational readiness.
- Maintain UX documentation, design artefacts, research findings and recommendations throughout the program.
- Advocate for user needs throughout the design and implementation lifecycle, ensuring technology decisions remain aligned with operational realities.

Essential Experience and Skills

- Demonstrated experience as a UX Designer, Human-Centred Design Specialist, Service Designer or equivalent.
- Experience delivering UX or human-centred design activities within complex enterprise technology or digital transformation programs.
- Proven experience conducting user research, stakeholder interviews, workshops and usability assessments.
- Strong experience developing user journeys, personas, wireframes, prototypes and interaction designs.
- Demonstrated ability to translate complex business requirements and user needs into intuitive digital experiences.
- Experience designing user interfaces and workflows for complex systems, enterprise platforms or data-intensive applications.
- Understanding of information architecture, interaction design, usability principles and accessibility standards.
- Experience working collaboratively with business analysts,



architects, developers, engineers and business stakeholders.
- Ability to communicate design concepts and recommendations to both technical and non-technical audiences.
- Strong facilitation, analytical and problem-solving skills.
- Experience incorporating user feedback and usability testing into iterative design and development processes.

Desirable Experience

- Experience delivering UX or human-centred design activities within Australian Government, Defence, National Intelligence or similarly regulated environments.
- Experience working on large-scale Government data and analytics transformation programs.
- Familiarity with enterprise platforms such as Palantir Foundry, Pega and Appian.
- Experience designing dashboards, data visualisation interfaces and complex decision-support systems.
- Understanding of explainable AI, machine learning and the user experience considerations associated with AI-enabled decision-making.
- Experience designing workflow automation and human-in-the-loop processes.
- Experience with secure or classified technology environments, including PROTECTED, SECRET and TOP SECRET.
- Understanding of Australian Government Digital Service Standards and accessibility requirements, including WCAG.
- Experience using design tools such as Figma, Adobe XD, Sketch or equivalent.
- Experience with service design, business process mapping and operating model transformation.
- Relevant UX, interaction design, service design or human-centred design qualifications.

Location and Working Arrangements

Canberra-based candidates are strongly preferred, with an expectation of on-site engagement to support client and stakeholder interactions.

The Ideal Candidate

We are looking for a creative, analytical and user-focused design professional who can make complex technology simple and effective for the people using it.

You will be comfortable engaging with Government stakeholders, understanding complex operational environments and translating user needs into practical design solutions.

You understand that successful digital transformation is not just about implementing new platforms and technology. It is about ensuring people can interact with those systems effectively, understand the information presented to them and make better-informed decisions.

Experience designing user experiences for complex enterprise systems, data platforms, analytics environments or Government decision-support capabilities will be highly regarded.

The successful candidate will hold an active NV2 with a preference for TSPV.

Company Overview

https://opescyber.com.au/

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