Admin & Accounts Officer — ONESOLOMON, Cleveland

We make blinds, shutters, awnings and security screens in Brisbane, and we install them too. We’ve been doing it since 1987, with more than 25,000 projects done since day dot. We’re the local company who Measured Twice, and we’re looking for an experienced Admin & Accounts Officer to join our team in Cleveland.

The role

You’ll often be the first voice our customers hear. You’ll own the conversation from order through to payment and after-sales care, for homeowners and for our trade customers. It’s a busy, varied role that’s part customer service, part accounts and part problem-solving. We need someone who can pick up the phone, take ownership and see things through.

You’ll report to our Admin Manager, with a dotted line to our Company Accountant for accounts work and to our CEO for wholesale matters.

What you’ll do

- Answer and make customer calls every day: order updates, confirmations, follow-ups and queries
- Be the day-to-day contact for our wholesale and trade customers, covering orders, pricing, lead times and account questions
- Triage service and warranty claims: gather the details, assess each claim, book the right team and keep the customer informed until it’s closed
- Run accounts receivable: process new orders and deposits, record receipts, chase overdue accounts and complete reconciliations
- Support month-end with our Company Accountant




- Lend a hand with accounts payable from time to time
- Help the wider admin team as their back-up, and suggest better ways of doing things

What you’ll bring

- 3+ years in customer service, admin or accounts, ideally a mix of all three
- Hands-on accounts receivable experience, including invoicing, debtor follow-up and reconciliations
- A confident phone manner. You’re comfortable with a high volume of calls.
- The ability to stay calm and firm with challenging customers (some of them will be)
- Strong computer skills, including Microsoft 365, especially Excel and Outlook
- The ability to pick up new software quickly. You’ll work daily in our in-house business system.
- Accuracy with numbers and records, and the follow-through to close things out
- Experience in building products, trades, manufacturing or home improvement

Nice to have

- Experience with both retail and trade customers
- Warranty or service claims experience
- Xero or similar accounting software
- Some exposure to AI tools, or a genuine interest in learning them

Why join us

- A permanent, full-time role with a local manufacturer that’s been around since 1987
- Real ownership. You won’t just be passing messages along.
- Room to grow, learn the business and improve how we work
- A team that cares about doing things properly. Measured twice, every time.

Perks:

- Employee discount
- Referral program
- Salary packaging

Work Location: In person

📌 Administration and Accounts Officer (Cleveland)
🏢 One Solomons
📍 Cleveland