Position Description

Medical Administration Officer / Receptionist

Employment Type: Casual

Days: Tuesday – Thursday

Hours: 8:00 am – 4:00 pm

Location: Muswellbrook Doctors

About the Role

We are seeking a reliable, organised and detail-oriented Medical Administration Officer / Receptionist to join our team at our busy medical centre.

This role is primarily focused on back-office administration, patient record management, data entry, telephone enquiries and the coordination of patient recalls and reminders. The successful applicant will play an important role in supporting the day-to-day operations of the practice, ensuring administrative tasks are completed accurately, efficiently and in a timely manner.

This position would suit someone who enjoys working behind the scenes, has excellent attention to detail and can manage competing priorities in a healthcare environment.

Key Responsibilities

Medical Administration / Reception duties

* Perform accurate data entry and maintain up-to-date patient records.

* Manage patient files, documentation and electronic medical records.

* Process incoming correspondence, reports and referrals.

* Scan, upload and file clinical and administrative documents.

* Assist with general administrative tasks to support the smooth operation of the practice.

* Maintain patient confidentiality and comply with privacy requirements.

* Manage patient recall and reminder lists in accordance with practice procedures.

* Contact patients regarding outstanding recalls, follow-up appointments and recommended reviews.

* Record all contact attempts and outcomes accurately in the practice management system.

Practice Support

* Assist doctors and practice management with administrative tasks as required.

* Maintain accurate records and ensure administrative workflows are completed.





* Identify outstanding tasks and proactively follow up to ensure they are resolved.

* Support the team with day-to-day operational requirements.

* Contribute to a positive, professional and patient-focused workplace.

Essential Skills and Attributes

The successful applicant will demonstrate:

* Previous experience in administration, reception or a similar role.

* Strong organisational and time-management skills.

* Excellent attention to detail and data-entry accuracy.

* Professional telephone manner and communication skills.

* Ability to work independently and manage daily workloads.

* Confidence using computers and electronic systems.

* Strong written communication and record-keeping skills.

* A high level of discretion when handling confidential information.

* A proactive approach to following up outstanding tasks.

Desirable Criteria

* Previous experience in a medical centre or general practice will be highly regarded

* Familiarity with medical practice management software (Best Practice)

* Knowledge of patient recalls, reminders and clinical administration workflows.

* Understanding of Medicare and general practice procedures.

Working Hours

This is a part-time position working Tuesday to Thursday, 8:00 am to 4:00 pm, providing consistent administrative support to the medical practice throughout the week.

What We Offer

* Consistent part-time hours, additional hours can be provided for sick leave, annual leave etc

* A supportive and skilled team environment.

* An opportunity to contribute to the efficient running of a medical practice.

* A varied administrative role with opportunities to develop healthcare administration skills.

How to Apply

Interested applicants are invited to submit their resume and a brief cover letter outlining their relevant experience and suitability for the position.

Pay: From $33.00 per hour

Work Location: In person

📌 Medical Receptionist/Administration (Muswellbrook)
🏢 muswellbrook doctors
📍 Muswellbrook