- Be part of a supportive organisation with a people focused culture
- Use your passion for customer service to be impactful
- Salary packaging available

The purpose of this role is to provide high-quality client services, including processing Federal Government funding and delivering accurate advice, while supporting Apprenticeship Support Australia’s position as a leading Australian Apprenticeship Support Service. The role focuses on maximising business opportunities, exceeding customer expectations and ensuring all administrative activities comply with contractual obligations and internal procedures.

There are two full-time, permanent positions that will be based in the Osborne Park office.

Key responsibilities include:

- Process Incentive Claims and assess evidence to ensure that it meets the eligibility criteria for clients to receive government payments.
- Receive inbound calls from clients and deal with technical advice queries.
- Assess and monitor contract processes to increase accuracy and compliance.
- Complete accurate data entry and maintain databases.
- Provide accurate technical advice to on Federal Government guidelines to clients.
- Provide accurate technical advice to client queries via shared Inbox in a timely manner.
- Other general admin duties as required.

About You

To be successful in this role, you will have:

- Experience in applying eligibility and or regulatory criteria in an assessment environment.
- Intermediate computer skills with the ability to competently use Microsoft suite of products
- Strong attention to detail.
- Excellent phone and customer service skills
- Highly developed communication and interpersonal skills with the ability to handle situations in a patient and professional manner
- Ability to work to and achieve KPIs
- Strong time management and organisational skills,



with the ability to work fast-paced and to time-critical deadlines
- National Police Clearance

About ASA
Apprenticeship Support Australia (ASA) is a business unit of the Chamber of Commerce and Industry WA (CCIWA) and was formed in 1998 to deliver the Apprentice Connect Australia Provider services under a contract from the Commonwealth Government. ASA’s services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information about ASA can be found here https://asa.cciwa.com/

About CCIWA
CCIWA is an independent, not-for-profit, Member-based organisation that has been committed to advancing trade and commerce in WA for more than 130 years. Our vision is for WA to be the best place to live and do business. To achieve this, we listen to the needs of all our stakeholders — businesses, families, consumers and the WA workforce – and respond with agenda-setting policy and advocacy work.

CCIWA Culture and Benefits
At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive. We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.

We strive to be curious, contemporary, impactful, and respectful. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role.



We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.

We have a range of benefits to support our employees which includes:

- A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and Current Year
- Excellent building facilities
- Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
- Salary Sacrificing - CCIWA is a rebatable employer
- Active Social Club and Charity Initiative

Find out more about our fantastic culture here https://cciwa.com/about-us/join-our-team/

Our Commitment to Diversity & Inclusion
CCIWA is proud to be an Inclusive Employer for 2025-26 with Diversity Council Australia.

We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.

How to apply
For your application to be considered, you should include:

- A cover letter
- Current CV

Applications close COB Friday, 27th November 2026 and short-listing for this position will commence immediately. The vacancy may close earlier than stated should we shortlist a suitable candidate.

To apply, click on “Apply Now” icon on Seek or apply directly through our website https://cciwa.com/about-us/join-our-team/.

If you have any further questions, please contact the People Team at [email protected]

The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present

📌 Apprenticeship Support Officer, Incentives (Perth)
🏢 Chamber of Commerce and Industry of WA (CCIWA)
📍 Perth