ECOMMERCE ASSISTANT

FULL TIME - ONLINE TEAM

We are looking for an organised, motivated and customer-focused Ecommerce Assistant to join our Evans Shoes team.

The successful applicant will be responsible for the day-to-day operations of our online store, ensuring customer orders are processed efficiently, goods are dispatched accurately and our online customers receive an excellent level of service.

Previous retail, ecommerce or customer service experience is preferred, but not essential.

The successful applicant will have:

- Excellent organisation skills and strong attention to detail.
- Excellent written and verbal communication skills.
- A genuine passion for customer service and creating positive customer experiences.
- Confidence using computers and learning new systems.
- The ability to work independently and as part of a team.
- A proactive approach to problem-solving and managing daily tasks.
- The ability to work in a fast-paced setting and manage competing priorities.
- Previous experience in online retail,



order fulfilment or customer service would be considered but not essential.

Key responsibilities will include:

- Processing and fulfilling daily online customer orders.
- Picking, packing and dispatching goods accurately and efficiently.
- Responding to customer enquiries via email and phone.
- Managing online returns, exchanges and refunds.
- Assisting customers with product, sizing and availability enquiries.
- Liaising with our stores and warehouse to coordinate stock and customer orders.
- Following up on delivery issues and ensuring customer enquiries are resolved promptly.

Benefits of working with Evans Shoes:

- Generous staff discounts.
- Opportunity to work within a long-standing, fifth-generation family business.
- Be part of a supportive and friendly team.
- Annual leave and sick leave entitlements.

Please email your resume to [email protected] or submit via the form below

📌 ECOMMERCE ASSISTANT (Australia)
🏢 Evans Shoes
📍 Australia