JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:
Join a premium Build to Rent operation as it mobilises a brand-new 443-apartment asset, playing a central role in shaping the resident experience from first enquiry through to long-term tenancy. This is a highly visible, customer-facing role at the heart of a flagship project, offering genuine variety across leasing, marketing, and property management.

An overview of the role:
You will provide exceptional Property Management support while upholding the brand standards established for the asset. In this highly customer-focused role, you will play a critical part in the leasing process to maximise returns and minimise vacancy downtime. Your primary focus will be conducting engaging leasing inspections and actively engaging with residents to support retention strategies, while also acting as a versatile cross-functional team member. A solid understanding of broader property management operations is essential, enabling you to move seamlessly between leasing and property management duties as operational needs dictate.

This role reports to the Leasing Manager and works closely with Resident Services, Marketing, Finance, and Operations teams to ensure a flawless resident journey from prospect to long-term resident.

Key responsibilities:
Leasing
Assist the Leasing Manager in mobilising a brand-current Build to Rent asset with 443 apartments.
Manage all inbound enquiries, including in-person, phone, and email enquiries.
Respond to initial queries, manage available stock, and schedule site tours for prospective residents.
Conduct engaging, high-quality, customer-centric site tours, including weekends as required.
Assist in the creation and uploading of rental listings across required online platforms.
Maintain and manage the prospect database to ensure accuracy, completeness, and effective segmentation.
Support the preparation of weekly leasing dashboards, including enquiry volumes, inspections, and applications received.
Conduct follow-ups with prospects to improve conversion rates and maintain data accuracy.
Record and analyse feedback from site tours to improve conversion and inform retention strategies.
Monitor competitor pricing and market trends to maintain competitive positioning while achieving premium rental outcomes.




Support the Leasing Manager in achieving leasing targets, conversion metrics, and rental yields.
Liaise with Resident Services and Maintenance teams to coordinate smooth resident move-ins and move-outs.

Marketing and lead generation
Collaborate with marketing teams on targeted campaigns to attract ideal resident demographics.
Optimise digital channels, including property websites, social media, and listing platforms.
Build relationships with corporate clients, relocation agents, and local businesses.
Support online reputation management through proactive engagement and review responses.

Property management and operations support
Seamlessly transition between leasing duties and general property management tasks to support the wider team during peak operational periods.
Demonstrate a holistic understanding of the property management lifecycle to support the broader operational success of the asset beyond leasing alone.
Assist the Resident Services and Maintenance teams with daily property management operations, including resident enquiries, maintenance requests, and tenancy administration.
Liaise closely with Resident Services and Maintenance teams to coordinate smooth resident move-ins and move-outs.

Resident retention and community building
Support the Leasing Manager and Resident Services team in implementing retention strategies.
Collaborate with the Community Manager to enhance resident satisfaction and engagement.
Assist in resolving escalated leasing-related or resident concerns.
Support community events and engagement initiatives.

Lease administration and compliance
Ensure all lease documentation complies with relevant residential tenancy legislation and company policies.
Support lease renewal processes to maximise retention and rental growth.
Maintain accurate leasing records, systems, and reporting tools.
Coordinate with internal teams to ensure seamless resident transitions.

Customer experience and brand expectations
Deliver exceptional, highly personalised customer service aligned with premium brand expectations at every touchpoint.
Create memorable, personalised tour experiences to maximise conversion and ensure a welcoming environment.
Actively promote community initiatives to drive engagement, retention, and resident satisfaction.
Assist with resident inductions in collaboration with the Resident Services Manager, ensuring a seamless handover.

Success metrics
Achievement of leasing revenue and occupancy targets.
Strong prospect-to-lease conversion rates.
Reduced vacancy and time-to-lease.
Positive resident satisfaction and online reputation.

Sounds like you? This is what we are looking for:
Previous experience in leasing, property management, or hospitality/customer service within a residential, Build to Rent, or multifamily environment.
A natural relationship-builder with strong communication skills and the confidence to deliver engaging, high-quality site tours.
Comfortable managing competing priorities across leasing, marketing, and operations in a fast-paced, newly mobilising asset.
Working knowledge of residential tenancy legislation and lease documentation requirements,



or a willingness to develop this quickly.
Data-literate, with the ability to maintain accurate records and contribute to leasing dashboards and reporting.
A genuine passion for resident experience and community-building, with the flexibility to work weekends as required.
Self-motivated and target-driven, with a track record of contributing to conversion, retention, or occupancy outcomes.

Perks:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices

What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ545583.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Leasing Co-Ordinator (Brisbane)
🏢 Jll
📍 Brisbane