Are you an experienced IT all-rounder looking for a varied role in an organisation with a bespoke ICT environment?

- This opportunity is for you, if:
- You are a natural problem solver with the technical know-how to resolve IT incidents and system issues
- You enjoy being the first point of call for your colleagues across the organisation
- You can explain technical IT concepts to non-technical staff in plain English
- You have experience managing case management systems with an appetite to learn more
- You are motivated by a position that offers the flexibility of part time and variety, where no two days are the same.

A rewarding chance exists for an IT Support Officer (VPS 4) within the Corporate Services team at Integrity Oversight Victoria. As the key oversight body in Victoria's integrity system, we provide oversight of the Independent Broad-based Anti-corruption Commission (IBAC) and 12 other integrity, accountability and investigatory bodies and their officers. We also play a key role in Victoria's public disclosure scheme.





Job Overview

Reporting to the Manager, IT Systems, the IT Support Officer provides help-desk support, working to resolve incidents, system issues and service requests. The position assists the Manager, IT Systems to monitor systems, develop guidance materials, deliver training, manage IT contractors and deliver ICT projects. Additionally, the IT Support Officer is responsible for maintaining our case management system including configuration changes, upgrades and enhancements.

The work of the IT Support Officer involves working with IOV's air-gapped network as well as supporting staff working onsite. While there is a level of flexibility with working arrangements, the role of IT Support Officer is predominantly performed on site.

The position is ongoing. For more information regarding this position, please see the attached position description.

📌 IT Support Officer (Melbourne)
🏢 Integrity Oversight Victoria
📍 Melbourne