Housemark

First impressions matter. Make them unforgettable.

You’ll often be a client’s first interaction with Housemark and you’ll make it count. A warm welcome, a perfectly timed coffee and the little details that say “we were expecting you”. You’ll bring energy, polish and genuine care, owning the space and making every client feel like a VIP.

We’re looking for an experienced Front of House qualified with a proven history of exceptional customer service. Someone who remembers names, anticipates needs and takes pride in delivering a white-glove experience.

The role

You’ll take ownership of our front-of-house experience, ensuring clients feel looked after and the details behind the scenes run smoothly.

Your responsibilities will include:

- Welcoming clients, visitors and trades with warmth and professionalism.

- Getting to know our clients, recognising VIPs and anticipating their needs.

- Offering tea, coffee and refreshments, making every visit comfortable and personal.

- Managing diaries, appointments and meeting room bookings, ensuring the team is prepared for arrivals.

- Coordinating key collections, returns and tracking with accuracy and care.

- Handling incoming calls and enquiries, connecting people with the right team member and following through.

- Keeping reception, meeting rooms and client spaces beautifully presented and ready for visitors.

- Looking ahead, spotting what needs doing and taking action.

- Bringing ideas to continually improve the client experience.

About you

Previous experience in front of house,



reception, concierge or a similar client-facing role is essential. You’ll have a proven track record of delivering outstanding service and managing a busy environment with confidence.

You’ll bring:

- A warm, positive personality and a proactive, go-getter attitude.

- A natural ability to build relationships and remember the details that make people feel valued.

- Excellent organisation, attention to detail and confident diary management.

- Professional presentation and clear, friendly communication.

- The ability to juggle priorities while remaining calm, attentive and welcoming.

- Discretion when handling client information, keys and confidential matters.

- A strong sense of ownership you take responsibility for the space, the experience and seeing things through.

Experience in property, professional services or premium hospitality would be highly regarded.

Why Housemark?

Join a growing business dedicated to property management, where your contribution will be felt by clients and colleagues every day.

You’ll have the opportunity to make this space your own, bring fresh ideas and help set the standard for how people experience Housemark.

If you love creating a welcoming atmosphere, staying one step ahead and delivering service people remember, we’d love to hear from you.

Ready to make a lasting first impression?

Apply with your resume and a short cover letter sharing an example of how you’ve gone above and beyond to deliver an outstanding client experience.

📌 Front of House & Client Experience Coordinator (New Farm)
🏢 Housemark
📍 New Farm