About the role

As Retail Manager, you will work closely with the Centre Manager and Centre Management Team to optimise customer relationships, tenancy management and overall centre performance. You will focus on day-to-day trading, tenancy effectiveness and shopper convenience while contributing to financial budgeting, income growth, risk management and future planning. This is an opportunity to help deliver a safe, engaging and commercially successful shopping centre experience while working within a leading integrated property group.

Key responsibilities

- Champion and consistently deliver the organisation’s cultural values.

- Provide leadership and support across the Centre Management Team.

- Build and maintain positive relationships with internal and external stakeholders, tenant customers, shoppers, contractors and consultants.

- Contribute to centre and hub-based KPI recommendations, development planning and regular performance reviews.

- Assist with annual financial budgeting, monthly profit and loss reporting, reforecasting and outgoings statements.

- Identify and drive opportunities to increase centre net operating income, including supplementary income initiatives such as casual mall leasing.

- Work collaboratively with the Retail Commercial Manager to proactively manage debtors and critical retailers.

- Develop strong relationships with key retailers to understand market conditions, business performance and emerging needs.

- Maintain ongoing tenant customer engagement through effective relationship and communication strategies.

- Collaborate with the Administration Team to achieve complete and accurate monthly sales figure collection.

- Monitor competitor and trade area impacts and provide regular updates to internal stakeholders.

- Review asset performance against broader business,



industry and regional benchmarks.

- Assess and recommend prospective assignees and process approved assignments in accordance with policies, procedures and legislation.

- Participate in emergency, crisis and risk management training programs.

- Undertake monthly property inspections with a focus on risk, compliance and effective asset operation.

- Drive tenant customer satisfaction, net promoter score outcomes, place and presentation standards and workplace health and safety compliance.

- Support income, expense and capital management in line with budgets and forecasts.

- Lead new starter training and support the development of administration and assistant managers.

- Promote a strong safety culture through accurate incident and issue reporting, early escalation and continuous improvement.

What we're looking for

- Shopping centre operations experience, or relevant experience gained with a retailer, landlord, agency or shopping centre investment group.

- Strong financial acumen, including experience with budgets, forecasts, profit and loss reporting and income opportunities.

- Alignment with the organisation’s values and a commitment to qualified, collaborative stakeholder management.

- Self-awareness, resilience, agility, initiative and a proactive approach to managing competing priorities.

- A passion for retail and working with people.

- Confident communication skills and the ability to build rapport with a diverse range of stakeholders.

- Strong project management, problem-solving and decision-making skills.

- Ability to work independently and collaboratively within a team setting.

- Current driver’s licence.

- Tertiary qualification in property, business or a related field is preferred.

- Computer literacy, including Microsoft Word, Excel, PowerPoint and Outlook.

📌 Retail Manager (Southport)
🏢 Avenue Executive
📍 Southport