About the Role

Ready Industries, home to 1300TempFence, 1300SiteCam, 1300Hoarding and Australia's leading site service brands, is looking for a friendly, organised and customer-focused Customer Service Representative to join our Wetherill Park team.

This is a varied and rapid-paced role where you'll be a key point of contact for customers, helping coordinate bookings, manage enquiries and ensure our daily operations run smoothly.

Working closely with our Operations, Warehouse, Sales and transport teams, you'll play an important role in ensuring customers receive timely updates, reliable service and a positive experience.

If you enjoy helping people, solving problems and keeping things organised, we'd love to hear from you.

Key Responsibilities

- Respond to customer enquiries via phone, email and in person.
- Coordinate customer bookings, deliveries, collections and hire requirements.
- Work closely with warehouse staff, subcontractors and transport providers.
- Provide customers with accurate updates on orders and job progress.
- Process customer payments and maintain accurate records.
- Assist with order processing, stock tracking and general administration.
- Resolve customer concerns professionally and efficiently.
- Maintain accurate customer information and job details in internal systems.
- Follow up outstanding customer requests and operational requirements.
- Support the wider team to ensure daily operations run smoothly.

About You

We're looking for someone who brings a positive attitude, strong communication skills and a genuine commitment to customer service.

You'll ideally have:

- Previous experience in customer service, administration or a similar role.
- A confident and professional phone manner.
- Strong organisation and time-management skills.
- Excellent attention to detail and accuracy.
- The ability to manage multiple priorities in a busy environment.
- Strong problem-solving skills and a solutions-focused approach.




- Confidence using Microsoft Office and learning new systems.
- The ability to work independently and collaboratively.
- A proactive, reliable attitude and willingness to learn.
- Previous experience within hire, construction, logistics or a related industry would be advantageous but isn't essential.

We also encourage candidates from call centre and other customer-focused backgrounds to apply. Full training will be provided.

Why Join Us?

At Ready Industries, our purpose is simple: Providing Peace of Mind.

As part of our Customer Service team, you'll help deliver that promise by providing reliable service, explicit communication and exceptional support to our customers.

We offer:

- Stable, full-time employment with a growing national business.
- Ongoing training and professional development.
- Genuine career progression opportunities.
- A supportive and collaborative team environment.
- A varied role where no two days are exactly the same.
- Access to our Employee Assistance Program (EAP).

Opportunity for flexible working arrangements following successful completion of probation, subject to role and business requirements.

About Us

Ready Industries is a proudly Australian family-owned business with more than 25 years of industry experience.

Our brands include 1300TempFence, 1300SiteCam, 1300Hoarding and SiteHQ, providing leading site solutions across Australia and New Zealand.

We support customers across construction, infrastructure, civil, commercial, residential and major event projects.

Our Mission

We are READY to lead by offering solutions and value, SET to achieve sustainable, profitable growth by investing in our people, products and processes so that we can GO out there and deliver the best customer experience.

Apply Now

If you're customer-focused, organised and looking for an opportunity to develop your career with a growing national business, we'd love to hear from you.

Apply now and join our Wetherill Park team!

📌 Customer Service Representative (Wetherill Park)
🏢 1300TempFence
📍 Wetherill Park