Club Operations Manager

Stepz Fitness Queanbeyan | Part time | 0.7–0.8 FTE

$66,000–$70,000 FTE + Superannuation | Salary negotiable based on experience

Take ownership. Lead people. Drive performance.

Are you an organised, people-focused professional who enjoys making things happen, improving the way a business operates and creating great customer experiences?

Stepz Fitness Queanbeyan is looking for a capable and proactive Club Operations Manager to take ownership of the day-to-day operations of our 24/7 fitness club.

This is an opportunity for someone with strong customer service, administration and management skills to step into a varied leadership role where they can make a real impact on business performance.

You'll oversee the member experience, drive membership growth and retention, coordinate staff and ensure the systems and processes that keep the business running smoothly are operating effectively.

You don't need to be a personal trainer or have a fitness qualification. We're more interested in your ability to manage people, build relationships, solve problems and take initiative.

What You'll Be Responsible For

Membership Sales & Business Growth

- Manage incoming enquiries and sales leads, ensuring timely follow-up and consistent communication.

- Conduct gym tours and membership consultations.

- Manage the sales pipeline and identify opportunities to improve conversion and membership growth.

- Coordinate promotions and membership campaigns.

Member Experience & Retention

- Create a welcoming, positive and personalised experience for members.

- Build relationships with members, actively seek and address feedback.

- Implement member engagement and retention strategies.

People & Team Coordination





- Coordinate and oversee the day-to-day activities of staff.

- Provide guidance, feedback and performance coaching where required.

Marketing & Social Media

- Manage the club's Facebook and Instagram presence.

- Plan and coordinate regular social media content, promotions and member engagement.

Club Operations & Administration

- Oversee the daily operations and presentation of the club, ensuring a consistently high standard.

- Maintain accurate records, reporting and administrative processes.

- Take ownership of internal systems and processes, including member retention, lead management and staff procedures.

What We're Looking For

We're looking for someone who takes pride in their work, enjoys responsibility and doesn't need to be told what to do next.

You'll ideally bring:

- Previous experience in a management, supervisory, customer service or operations role.

- Excellent communication and interpersonal skills, with confidence engaging with people face-to-face, over the phone and in writing.

- Strong organisation, administration and time management skills.

- Confidence with sales, customer relationships and following up opportunities.

- Experience coordinating staff or overseeing a team.

- Good computer skills and confidence using business systems and digital platforms.

- An understanding of social media and content creation.

- Initiative,



problem-solving skills and a continuous improvement mindset.

We're particularly interested in people who can demonstrate that they've taken ownership of a role, improved processes and delivered results.

Experience in fitness is welcome but not essential. No personal training or fitness instructor qualifications are required.

What's On Offer

- Part-time position, 0.7–0.8 FTE (approximately 27–30 hours per week).

- Salary of $66,000–$70,000 FTE + superannuation, pro-rata based on hours worked.

- A varied and rewarding management role with genuine responsibility and autonomy.

- Direct support and collaboration with business owners.

- The opportunity to make a meaningful contribution to the growth and success of the club.

- A positive, community-focused working environment.

About Stepz Fitness Queanbeyan

Stepz Fitness Queanbeyan is a locally operated, 24/7 fitness club offering members a welcoming and supportive environment to work towards their fitness goals. Alongside our gym facilities, we offer functional group training and pride ourselves on providing a friendly, personalised experience for our members.

We're looking for someone who shares that commitment and wants to play an important role in the continued success of our club.

Ready to Take the Next Step?

If you're a motivated, organised and commercially minded professional looking for a role where you can take ownership, lead a team and make a difference, we'd love to hear from you.

Please submit your resume and a cover letter directly outlining your relevant experience and why this opportunity interests you. Only applications tailored to this position will be considered.

📌 Club Operations Manager | Customer Experience, Sales & Team Leadership (Queanbeyan)
🏢 Stepz Fitness Queanbeyan
📍 Queanbeyan