Operations Support Manager (Fixed Term - 3 Months)

Lead Operational Excellence. Drive Improvement. Make a Difference.

Location: Moonah, Hobart TAS
Employment type: Fixed Term
Classification: Community Services & Development – Aged & Disability Support
Salary: Langford EBA Level 5 + Salary Packaging Perks

Are you an experienced operational leader with a passion for improving systems, strengthening teams and delivering quality services?

Langford Support Services is seeking a proactive and solutions-focused Operations Support Manager to lead operational support functions and drive efficiency, compliance and continuous improvement across our services.

Reporting to the Chief Operating Officer, this is an opportunity to contribute to organisational performance and help deliver positive outcomes for the people and communities we support.

About Us

Langford Support Services is a Tasmanian not-for-profit organisation and registered NDIS provider delivering individualised supports to people living with disability and mental illness.

Our services include Supported Independent Living, Community Access, Short-Term Accommodation and out-of-home care services for children and young people.

Guided by our philosophy, "It's your life – own it," we are committed to supporting choice, independence, dignity and meaningful participation in the community.

About the Role

As Operations Support Manager, you will lead and coordinate key operational support functions, ensuring effective workforce planning, efficient service administration, reliable reporting and strong regulatory compliance.

Working collaboratively with the Executive Team, Program Managers, Team Leaders and Corporate Services, you will strengthen operational systems, support service delivery, manage operational challenges and implement improvements that enhance organisational performance and sustainability.

Your key responsibilities will include:

- Operational Leadership: Lead operational support functions, coordinate resources and strengthen systems, procedures and workflows to improve efficiency and service delivery.

- Workforce Planning & Rostering: Oversee workforce planning, scheduling, staffing capacity and resource allocation to optimise workforce utilisation and continuity of participant support.

- Service Coordination & Administration: Ensure effective participant onboarding, service setup, accurate recordkeeping and efficient service administration processes.

- Performance Monitoring & Reporting: Monitor operational KPIs, service utilisation, workforce productivity and delivery outcomes.



Develop management reports and dashboards to support informed decision-making.

- Financial & Resource Management: Monitor operational efficiency, resource utilisation and performance against budget parameters, supporting accurate administration, revenue generation and claiming processes.

- Quality, Compliance & Risk: Support compliance with NDIS Practice Standards, the SCHADS Award, workplace health and safety and relevant legislation. Coordinate compliance activities, support audits and oversee corrective actions.

- Continuous Improvement & Change: Identify operational challenges, lead improvement initiatives and implement practical, sustainable solutions that strengthen service quality and organisational performance.

- People Leadership & Collaboration: Support and guide operational teams, promote accountability and performance, and work closely with Program Managers and Team Leaders to achieve organisational objectives.

- Stakeholder Engagement: Build effective relationships with employees, participants, families, external providers and other stakeholders, facilitating communication and the resolution of operational matters.

About You

We are seeking a confident, collaborative and results-driven leader with strong operational management capabilities, sound commercial awareness and a commitment to quality service delivery.

To be successful, you will bring:

- Demonstrated experience in operational management or leadership within disability, community services, aged care, health or a related human services environment.

- Proven experience leading teams, managing performance, coaching employees and fostering a culture of accountability and collaboration.

- Strong experience in workforce planning, rostering, resource allocation, service coordination and operational administration.

- Sound knowledge of NDIS Practice Standards, the NDIS Quality and Safeguards Framework, the SCHADS Award and relevant compliance obligations.

- Demonstrated ability to monitor operational performance, interpret financial and workforce data, and identify opportunities for improved efficiency.

- Experience implementing quality, compliance,



risk management and continuous improvement initiatives.

- Strong analytical thinking, problem-solving and decision-making capabilities, with the ability to manage competing priorities.

- Excellent communication, stakeholder engagement and relationship management skills.

- Advanced Microsoft Office 365 skills and experience using workforce, client or operational management systems.

- A relevant diploma, tertiary qualification in Community Services, Disability, Health, Management or a related discipline, or equivalent demonstrated experience.

Highly regarded:

- Experience working with an NDIS-registered provider.

- Experience using workforce scheduling and client management systems.

- Power BI reporting, business intelligence or operational dashboard experience.

- Experience in project management, change management or organisational transformation initiatives.

Essential Requirements

- Current Working with Vulnerable People Registration, or ability to obtain.

- Current NDIS Worker Screening Clearance, or ability to obtain.

- Current National Police Check.

- Current Driver's Licence.

- Ability to travel between service locations as required.

Why Join Langford?

- Make a meaningful contribution to a Tasmanian not-for-profit organisation delivering essential community services.

- Work directly with senior leadership and influence operational performance and service improvements.

- Take on a varied leadership role involving workforce management, operational improvement and strategic collaboration.

- Contribute to a values-driven organisation committed to quality, innovation and participant-centred outcomes.

- Access salary packaging perks available through our not-for-profit status.

How to Apply

If you are an experienced operational leader who enjoys improving systems, supporting teams and achieving meaningful outcomes, we encourage you to apply.

Please submit your resume and cover letter outlining your relevant experience and suitability for the position through SEEK.

For enquiries or a copy of the Position Description, please email ••••@langford.org.au.

Please note: Applications must be submitted through SEEK. Applications sent via email will not be accepted.

Applications and Selection Process

Applications will be reviewed as they are received, and suitable candidates may be invited to interview before the advertised closing date.

Langford reserves the right to close this advertisement early if a suitable candidate is identified. We therefore encourage interested applicants to apply promptly.

📌 Operations Support Manager (Fixed Term - 3 Months) (Moonah)
🏢 Langford Support Services
📍 Moonah